J. Crew

4.0
24 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreShoe Store
We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

J. Crew
1719 Walnut St, Philadelphia, PA
19103, United States

Hours

Reviews

4.0
24 reviews
5 stars
15
4 stars
3
3 stars
0
2 stars
4
1 star
2
  • MN
    Meghan Ng
    today
    2.0
    Nice selection of clothes for the holidays, and friendly security guard, but one of the associate's was not very approachable. I rarely ever give negative reviews and unfortunately the older sales associate greeted the elderly kindly when they asked a question, yet when I asked her about the sales selection size on a coat I liked-she widened her eyes and spoke in a condescending mannerism. Almost as if I was disturbing her. Not professional to say the least. I work in retail myself and I wouldn't speak to a customer like that even on my worse or busiest days. Hopefully I have a better experience the next time I shop in this location!
  • PS
    Petr Svoboda
    Sep 18, 2025
    4.0
    Timeless styles and fresh looks all in one place—shopping here is always a treat. The staff are helpful and the quality never disappoints.
  • MD
    Marisa D
    Jul 29, 2025
    1.0
    I was the only person standing in line and was holding a heavy box with my return. The associate working at the register finished up with their customer and told me they were done up front and someone else would help me. Then they walked over to customers right by me and asked if they needed help. The customers said no and the associate just stood around doing nothing, while I continued to wait with my heavy box. This is some of the worst customer service I’ve ever experienced.
  • AA
    AR
    Jul 14, 2024
    5.0
    Protect the security man at all costs! Nice to be welcomed and feel safe afterwards
  • EM
    Ethan McCollister
    Jun 25, 2022
    5.0
    Incredibly helpful staff - Mark went out of his way to help me with a return. Highly recommend