SC
Sara Corujo
Sep 13, 2025
This morning while dog sitting my parents’ older dog, Tia, she suffered a series of serious complications in my care. We were initially referred to Blue Pearl Emergency Clinic on Merle Hay Road. My father had called ahead, explained the emergency, and even set up an account. Unfortunately, upon arriving with Tia, I was met with a front desk staff member whose demeanor was cold, dismissive, and lacking in empathy. In that moment, I knew that if this were Tia’s final hour, I could not bear to go through it in such an environment.
I began calling around to other local clinics, explaining the situation, and was referred to ISV. From the very first phone call, when I spoke with Grace, I felt reassured. She was compassionate, understanding, and full of empathy. When I arrived, she welcomed me, and the team immediately took Tia back for care, helping me navigate an incredibly difficult situation with kindness and patience.
Soon after, I met Dr. Kate, who was truly an angel in this experience. She carefully assessed Tia and, while her prognosis was not good, she took the time to understand my mother’s wish of being present if Tia were to pass. Dr. Kate volunteered to hold Tia in her care, providing sedation and comfort until my parents could return from Kansas City. Thanks to her expert knowledge, compassion, and respect for our family’s wishes, my parents were able to bring Tia home and spend precious time with her.
Although Tia’s health continues to decline, the empathy, professionalism, and care shown by Grace, Dr. Kate, and the entire ISV team made all the difference. In one of the most stressful and emotional moments, they brought peace, dignity, and love. I am deeply grateful and would wholeheartedly recommend this facility to anyone in need of emergency care for their beloved pets.
Thank you, Grace and Dr. Kate, for your extraordinary kindness and compas