IC Credit Union - Main Office

Reviews

• JT

  James Tamulen

  Oct 15, 2025
  1.0
  A terrible online bill payer service that never seems to improve. Had to give them 1 star otherwise I couldn't post.
• AC

  Alexandria Cintron

  Sep 18, 2025
  1.0
  Being told by a rep that “the bank would rather have you go elsewhere” is crazy. Im going through so pretty rough financial times so I decided to attempt to refinance my auto loan (which I currently have it financed through them actively right now) I called to check on the status of my refinance application in which I was informed I was declined, I asked for the reason and the rep said it’s due to my credit and that “the bank would rather have you go elsewhere” she could’ve explained better than literally tell me they don’t want my business but that’s cool I guess
• TJ

  Tobey Belton Jr

  Jul 3, 2025
  5.0
  Elaina in customer service is the absolute best. Life saver. Give her a raise, promotion, Medal of Honor. She knows how to treat the members right.
• BB

  Billy Boy

  Aug 29, 2020
  1.0
  I HATE dealing with IC credit Union. About 15 years ago I had 4 accounts with them. Personal, Savings, Business and a savings for my granddaughter, but under my name, SS, etc.... I moved, and a few years go by and I go to withdraw money for my Granddaughter. IT'S ALL GONE!!! They took $10.00 a month out because they couldn't contact me for THAT account. It had my SSN. It was same as All 3 other accounts and they were moved to my new address, but not this savings one. I actually had to call "Help me Hank" for advice. They called IC credit, and magically the money was "partially" restored. I closed ALL accounts and left them after that. Fast Forward to 2020. A car dealership got me a loan, and they happened to do it through IC Arghhh... The IC site is HORRIBLE!!! EVERY SINGLE MONTH I have to go through this tedious process of verification by getting a code sent to my phone via voice or text. Trouble is, my phone just died. They have NO OTHER WAY to verify you. No website method. No Email method. No 24 Support. NOTHING! So now I am stuck without access to my account for the weekend, maybe longer, all because my phone died. Their site and security methods are HORRIBLE!!! The loan with them was NOT my choice, and I plan on moving it away (far, far away) from IC ASAP!!! OMG THEY ARE HORRENDOUS!!! NOW, I get mail from them telling me they are going to share my information to MARKETING COMPANIES, unless I spend my Stamps and take the time to write them not to? I thought this was a CREDIT UNION. Owned by the people and protective of them, not some corporate jerks. MY BLOOD IS BOILING!!!!
• JC

  Jorge C

  Dec 4, 2019
  1.0
  Very disappointing. Me and my Fiancé both have had numerous problems with this bank and she’s been a member for over 8 years. Between INSANE wait times at the drive thru on Bemis Rd. to them shorting me when cashing my check and then WOULD NOT give me the rest of my money unless I could tell them exactly how short I was, but by the Rome I noticed I had already purchased a few things. Clearly can’t keep employees because there are always different faces. But hands down the most frustrating part is the drive thru wait EVERY SINGLE TIME, even for super simple transactions.