Since 1988, Houston Advance has worked hard to be the go-to place for the hottest promotional products, professional screen printing, embroidery, and office essentials. Quality has always been our priority, and we’re proud of our work - backing it up with a 100% guarantee.
Poor Communication and Wasted Time
I reached out to this business for a quote and to place an order for services they clearly advertise. I provided detailed written instructions upfront to make the process simple and straightforward. Despite that, the owner/employee/business/ (Charlie) repeatedly asked for mock-ups and clarifications that were already included in my original message.
Trying to be helpful, I took extra time to create another mock-up—something the business could have easily provided themselves for feedback. After several days of back-and-forth and wasted effort, I finally received an email simply saying, “We decline, sorry.”
This was an incredibly poor customer service experience and a complete waste of time on both sides. I would not recommend this business and would encourage others to support local businesses that actually value their customers and know how to communicate professionally.
JG
John Graham
Sep 13, 2025
5.0
I find Houston Advance an amazing find. This site has it all and at great prices. I don’t know who came up with this idea but Houston Advance has done us all a great service. Shopping couldn’t be easier.
MG
Mark Generator
Aug 1, 2025
5.0
Charles always deliveries within budget and quality products for my business.
TN
Tupil Narasiman
Jun 25, 2025
5.0
It was a pleasure working with Charles, who was very pleasant to work with, and very helpful in designing the graphics. Completed the work as promised and the cost was reasonable.
BA
Billy Ayoola
Jun 18, 2025
5.0
Houston Advance did a great job on our sales team’s polos. The owner, Charles, was super attentive and the embroidery job came out perfectly!