Being our 1st time here, i didn't think they were open. We entered at 5:15pm on a Monday evening, the place was empty. There was a young lady behind a counter on her phone, she gave us a glance and looked back down to her phone. We walked up to the bar area, sat on a stool and looked around. Waited a couple minutes and nobody greeted us, nor bothered to even acknowledge us. The gal got done with her phone then walked over with a couple menus. We told her there would be 4 more coming shortly, if we could wait for them. She turned stood and walked away. She never asked if we wanted to order drinks, unbeknownst to us you had to go get a wrist band for beers (We didn't know that at the time, she could've explained that and sold a couple pints of beer in that time we waited).
Or group arrived for dinner, she sat us at a table handed out menus and left. Back to her area and on her phone. We sat and waited, once again didn't know the process as she never explained. She on her phone, we're all thirsty and ready to order, she's on her phone. We then watch another couple come in that had obviously been here before, go up and order at the counter. So that's what we did, if we had only been told that 10 minutes earlier.
We ordered food and then figured out the beer bracelet without much help from the employee. She did bring our food, it was fine, nothing great. Never once did she come ask how everything was because, guess what, she was on her phone. Zero effort on her part to welcome anyone sell product or check on things to make sure the guests are enjoying themselves. If I was a supervisor or owner, they're would be a long discussion with her about being there to work and not be on her phone. There was income lost to this business because she made no effort to promote their business and products.