@HOME by Best Western Walkerton

Reviews

• JL

  Jacques Labonte

  Sep 21, 2025
  2.0
  I am bringing this concern to the attention of Andrew Windsor- owner/manager. My wife and I made reservation at the Home @Best Western in Walkerton for Sept 16th and leaving Sept 17, 1 night. Receptionist was very pleasant helpful and we looked forward to our stay in the 6 weeks NEW hotel Addition. My main concern is that when we entered our room #227 we notice that the shower door and stall floor were not adequately clean, that being water stain on shower door and dirt shower floor. This was reported to the front desk. Asked if we wanted it cleaned I answered, it is totally up to you " meaning staff" but later as I stood at the ready within the shower, I noticed that the water was accumulating, not draining and therefore I shut off the water and investigated. I lifted the easily openable drain cap and notice a large clump of hair clogging the drain. I did use a face cloth to swipe ½ of the clogging goo and hair and the rest drained. the rest of the drainage trap was also, absolutely never cleaned since opening 6 weeks ago. This sample I did bring to the attention of the front desk. I was offered a change of room but we were already settled. No one came to clean. Also, after a long trekking day we retired to bed with the hope of quick slumber. I do recognize the BW is Pet Friendly but non friendly/ yappy pet in 232 was enough to keep us awake while owner departed the door for whatever personal reason. That was reported to the front desk the morning of 17th with a gleeful smile and friendly reminder that BW is a Pet Friendly. I would recomme d bringing your own pillow as room pillows are very extra firm. I did not hear of any restitution/compensation until I re-asked again at my departure. It seemed to have been an inconvenience to ask. The desk clerk did indicate that should there be any questions I should address Andrew. At check our we were offered 15% re-imbursement for our troubles. As this was a nice gesture, we would expect more from an established hotel chain. I would also recommend a walk through before checking in.9
• JJ

  Jesse

  Sep 9, 2025
  1.0
  The bathroom doors are not balanced and slowly slide open because they're those deranged slide-open barn doors literally nobody likes because even if closed properly anyone opening the fridge can see through the gaps; not that they need to because they'll open on their own The kitchentette frying pan is a mistake being non-stick so its already scratched into oblivion The toilet paper holder is already ripped off the wall The shower lacks any way to turn it on without directly being under the showerhead so you have to get hit with ice-cold water and then too hot The stoves are a nightmare and the controls make zero sense. The water is so hard that you have to buy your own water and use it for cooking; no joke. Normal if you're used to it (and i am i lived in guelph but gheez the skin on my cup of tea is so thick i can literally lift it off with a spoon) You have to pay for breakfast unlike the other half of the hotel. Why? Because heck you I guess? Elevator's not working. You still have to go to the OTHER HOTEL to check in which would be less crazy if they didn't lock everyone out of the kitchenette half. What's even the point of that? Why have it be seperate but then still force you to use the best western desk? The furniture is so beyond cheap I cannot see it lasting even a year. No joke you walk in and its such cheap particleboard in such huge quanities that the off-gassing makes it smell like a papermill. Comically even the photos/"paintings"/art on the walls are garbage because they took a 50x50 jpeg and blew them up huge so you can literally count the pixels. Its horrible looking. The tivo eastlink tvs are just bad. Horrible horrible bad absolutely no good. They lag and half the controls the TV tells you to use aren't even on the remote and so you will randomly have to physically turn the TV off and back on because the remote lacks the button to proceed when the TV asks you to press it. They have 500 light switches for everything but there is no proper lighting in the actual rooms itself just a million way-too-dim lamps you have to go around turning all on and off manually The beds aren't any better and there's no pillows that aren't absurdly poofy so hope you like neck issues. It's also really odd that they give you the ability to cook and eat but there's nowhere to eat. There's a pull-out desk but no actual chairs so one person gets to perch on the bed and the other uses a computer chair to eat a meal and it just is so awkward because you don't want to spill food on the bed. Did I mention that the furniture is cheap? I have felt cardboard more study than this. The pot they provide is also comically small. I genuinely have no idea how they expect you to cook when the cookware is so beyond tiny that even a single person would be forced to cook in batches. I have no idea again why the breakfast isn't included. You force us to use the best western desk, the best western pool, the best western vending machines, the best western elevator but you exclude the breakfast? What??? It's bad. Unless you desperately need an overglorified hotplate there is absolutely no benefit getting one of these over just a regular room. Also just noticed the pantry doors collide with the door of the room so you just constantly smack the latch-style lock. Also also just noticed nothing is even like at all. Towel hooks will be off-set by entire inches being too ckose or higher or lower and everything in the room is like that. Not a single thing appears to have been measured or balanced when installed, built or constructed. The shower is comically terrible. The water flow is so low that you'd get cleaner if someone took a sip of hot water and spat it at you repeatedly. What's worse is fhat there is this giant metal thing in the tub where the water hits it and its so loud that its like big ben is in your room. I'm not joking there is no way to shower without it being so loud that you sound like a toddlef banging a spoon against the only pot in the hotel capable of holding more than a thimble's worth of water.
• ZM

  Zack Macomber

  Jul 28, 2025
  5.0
  We were traveling through this area of Ontario on a whim and needed a place to stay. We have had good luck with Best Western's elsewhere, so snagged the last room @HOME during a busy night. It was pretty awesome. The room had a lot of nice amenities like a full fridge, plates, glasses, a dishwasher, and a TV with apps so I could log into my services. The bed didn't leave me with a destroyed back in the morning. The staff was incredibly nice. I enjoyed the Bartesian until 1 AM. There was food, but we had our own, so I didn't try it. The pool was a proper warm temperature. The only thing I disliked was the showerhead. It's overhead, so that makes washing my underbits a bit more difficult. If you're in the area, book this place. It's the first Best Western @HOME, and I hope that the concept is successful and gets transplanted to other areas.