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Holt Renfrew is Canada’s fashion and lifestyle retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of extraordinary products that inspire our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create joy in doing so.
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Holt Renfrew Ogilvy | Détaillant en mode designer, beauté et style de vie du Canada
Frequently Asked Questions About Holt Renfrew Ogilvy | Détaillant en mode designer, beauté et style de vie du Canada
How can I shop safely and easily in the store?
We’ve tailored our shopping experiences so you can shop confidently your way with Holts, whether that’s in-store or from the comfort of your home. We have also put additional measures in place to provide you with a safe shopping environment in all of our stores.
Which stores offer holtrenfrew.com pick-up?
holtrenfrew.com pick-up is currently available at all Holt Renfrew locations.
Where in the store do I pickup my order?
To pick up your holtrenfrew.com order, visit the pick up counter noted in your email notification.
Can I try on my holtrenfrew.com order upon pick-up?
You are welcome to try on your items when you arrive at the store.
Can I return my holtrenfrew.com pick-up order after pick-up?
All holtrenfrew.com Pick Up orders can be returned at any of our Holt Renfrew locations, in accordance with our Return Policy. Your order number and pick up confirmation will be required to process the return. Refunds will be made onto the original method of payment.
Can I send someone else to pickup my online order?
If you or your designated pick up person cannot collect your holtrenfrew.com order, please contact our Customer Care team.
When will my pick-up order be ready?
Orders placed before 12 PM local time of the pick up location will be ready the same day. Orders placed after 12 PM, or days when the store is closed, will be ready for pick up by the next business day. You will receive an email notification once your order is ready.
How long do I have to pick-up my order?
holtrenfrew.com orders will be kept for 7 days from the date the order is ready for pick up. Orders not picked up within 7 days will be returned and refunded to the original method of payment.