Hollywood Casino & Hotel St. Louis

Reviews

• BF

  ben franklin

  4 days ago
  1.0
  I've had a really bad time it showed potential to be the best weekend of my life to my best disappointment the game play and design is miraculous my experience comes more from the company this hotel keep I know that the maid services was rude n some. Money came up missing out of my suitcase and when I reported it to the desk I was told to come fill out a lost and found form and grievance from to get the run around and I'm disabled I can't run but very short sperts and it hurts me then the room service was crazy slow or orders would be mixed matched and to think I was thinking about have my reception there I don't. Even want to try any other casinos really just all around sad sad time
• WS

  Working Stiff

  Oct 24, 2025
  5.0
  My friend hit a Royal Flush right after reopening on Tue morning 10/21. Took SOOO long to get paid. Nobody else there at 730 in the morning. What else could she have been doing? But I'll give 5/5 since he did hit a Royal.
• TN

  Travis parks Nugent

  Oct 18, 2025
  1.0
  Today October 18, 2025 no water in the rooms very tight with your money slot. Machines sucks. Just try to take a shower the water just barely wrinkles out soap and shampoo dispensers. Text y’all your strength the pump it to get the stuff to come out just a miserable place to be.
• CS

  Chris Sortino

  Oct 13, 2025
  3.0
  From the moment I arrived, Jackie went above and beyond to make my stay exceptional. She greeted me with genuine warmth, made sure I felt completely accommodated, and handled every request with professionalism and care. It’s rare to come across someone who takes such pride in their work and treats guests like family, but Jackie does exactly that. Her attention to detail, upbeat energy, and commitment to ensuring everything went smoothly truly stood out. She turned what could have been just another hotel visit into a five-star experience. Hollywood Casino St. Louis is lucky to have someone like Jackie representing their brand — she embodies the meaning of hospitality. Thank you, Jackie, for setting the bar so high. I’ll definitely be back!
• ER

  Elizabeth Rees (Rowe)

  Oct 1, 2025
  3.0
  Update (Recent Stay): My daughters and I stayed Thursday night for a concert. The room was adequate for what we needed, and the staff was friendly this time around. However, being a hotel guest doesn’t seem to come with any perks. We spent over $400 for one night and still had to pay $15 per person for the concert shuttle. What’s frustrating is that non-guests who don’t want to pay the $20 concert parking fee just park in the casino lot and pay the same $15 shuttle fee—so there’s really no advantage to staying at the hotel. To their credit, the shuttle system was well-organized and the wait time wasn’t long. Still, it would be nice if paying guests were offered a few small perks or discounts—it would make a big difference in the overall experience. My husband and I stayed on May 19 for a short getaway—something we rarely get to do. Unfortunately, it was a major disappointment. The woman who checked us in was incredibly rude and unprofessional. Our room was not very clean, and the food was honestly terrible. I filled out a survey and got a nice response, which gave me some hope. But since then, trying to follow up has been a nightmare. I’ve left voicemails, sent three emails since August 29, and only got a reply on September 25—and still no actual resolution. I wish I had known how poor the customer service was before booking another stay with my two daughters to attend an on-site concert. Very frustrating experience overall.

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