No question Hermann Bungalows is the finest hotel in Palm Springs. The build quality is world class and the service is excellent. I called ahead to inquire about an early check-in and Aaron at the front desk was very helpful in accommodating early check-in and even helping to facilitate a specific room view request. Matt at valet was helpful in explaining the history of the property and helping with a variety of service requests. Food was quite good, recommend the whipped coconut cream over berries at breakfast. It feels like staying in a suite at a $5 million modern home.
RB
Ryan Bowman
May 27, 2025
Beautiful Rooms, Disappointing Service
We stayed at the Herman Bungalows over Memorial Day weekend. While the property is undeniably stunning—beautiful design, a serene atmosphere, and thoughtfully curated bungalows—the overall experience didn’t match the premium price point (over $1,000/night).
The resort consistently felt understaffed. Check-in took over 20 minutes, and we saw the same delays happen to other guests throughout our stay, including at checkout. Staff were friendly but often overwhelmed or inattentive.
The most frustrating part was the poolside bar and dining. Even in the premium pool area, there were only one or two people working at a time. It often took 30+ minutes to receive drinks (if they arrived at all without reminders), and food service was painfully slow—we once waited nearly two hours for a simple appetizer. Oddly, the premium pool’s bar opened later than the lower-tier pool’s, and room service ended at 9pm, which felt surprisingly early for a luxury resort.
This property clearly has immense potential—its aesthetic and setting are exceptional—but the service felt more in line with a mid-tier Marriott than a five-star experience. I’d recommend it if you can find a lower rate, but at full price, I actually preferred our experience at their sister hotel, The Colony, which is marketed as a step down but delivered far better service.
MA
Maydel Almaguer
May 17, 2025
Stayed at the bungalows for our baby moon / first Mother’s Day and had a fantastic experience all around. Service was great, some honorable mentions: Briana at the pool was always attentive to our needs and so pleasant, Angela at the desk was sweet and personable she made some recommendations for food and even brought out car around when bellman was busy so we didn’t have to miss our reservation, Angela housekeeping supervisor was kind and hospitable her entire team was amazing !
The bungalows were perfect and pool was very enjoyable. Loved the turn down service nightly and need to come back asap for those pancakes!
SC
Shelly Chaney
Apr 27, 2025
Enjoyed a long weekend staying at the Herman Bungalows, was fantastic! Our room was modern, chic and well designed. The service was nice, the property was well landscaped and overall great vibes. We liked both pools and would recommend this place!