Business Details
About
Car DealerToyota DealerUsed Car Dealer
Heritage Toyota Harrisburg supports all your Toyota needs. Visit our website to check out our latest Toyota lease and Toyota service offers. Shop in-stock inventory or reserve your new Toyota vehicle, view our extensive pre-owned selection, or to schedule your Toyota service appointment. Plus, get more than ever for your trade-in now at Heritage Toyota Harrisburg.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.4
2,004 reviews
5 stars
1,549
4 stars
143
3 stars
53
2 stars
42
1 star
217
What are people saying?
AI-generated from customer reviews
Sales Experience
Customers frequently praised the sales team for being friendly, knowledgeable, and non-pushy, with many specifically recommending salespeople like Chabi, Darrell, and Vince.
Customer Service
Overall, customer service received high marks, with many reviews highlighting the helpfulness and professionalism of staff members, particularly in addressing customer needs and concerns.
Transparency
Several customers appreciated the honest and transparent pricing during the sales process, contrasting with negative experiences at other dealerships.
Service Issues
Some customers reported dissatisfaction with service department experiences, citing poor communication and unresolved issues after vehicle purchases.
Mixed Reviews
While many customers had positive experiences, a few expressed frustration with specific incidents, including issues with vehicle quality and follow-up service.
- SLSteven LewisNov 2, 20255.0I went to heritage Toyota looking for a RAV4 hybrid I saw on that car app. When I went inside the building, I was greeted by Alec Thompson, a Sales and Leasing Consultant. I suppose it is not unusual for customers to be suspicious of a car salesperson because of the negative stereotypes associated with the profession. From the start, Alec made me feel like I was a rockstar and was there to make my car buying experience seamless. The gentleman was polite, respectful and not at all pushy. He explained the hybrid process in great detail on our test drive. He is a true stand-up professional. I took possession of my RAV4 Hybrid on Saturday, November 1 I would recommend Alec Thompson at Heritage Toyota to buy their next vehicle. He is truly exceptional. On a 1 to 10 scale, my car buying experience with Heritage was indeed a perfect 10. I should also mention David Randolph, the Finance Manager. He was instrumental in my vehicle buying process having worked out the great numbers we could live with. David and Alec both, no question make Heritage Toyota a worthwhile dealership to visit to purchase your next car.
- CCColton CrouthamelNov 1, 20255.0Adam Stevens is a great Sales Consultant who helped me out from start to finish with his best efforts. Appreciated the help setting up my truck to my personal settings and checking in the following day. Great inventory and pricing!
- SDSelina DavisOct 21, 20255.0Great customer service all around! I worked with Darrell Williams and he was amazing, we came in from out of state and were able to work through a lot over the phone/emails. Left with a 2026 Toyota Corolla Cross and the process was very easy and honest! Totally recommend his service and the dealership if you are shopping for your next car!
- ZZZehao ZhouOct 20, 20255.0I want to give a huge shout-out to Service Manager Kyrie Krauser at Heritage Toyota! Last Saturday, I was very worried right before a long road trip because my car was nearing 50,000 miles, and I was worried about my tires. I showed up without an appointment, full of anxiety, and stood by the service door hoping for some quick advice. Kyrie noticed me, immediately asked how she could help, and put my mind at ease. She grabbed a gauge, patiently explained how it worked, and tested all four tires for me. Thanks to her professionalism and outstanding customer service, I got the critical information I needed and was able to start my journey with peace of mind. She provided exemplary, timely assistance when I needed it most. Thank you, Kyrie!
- TLTika LamichhaneyOct 15, 20255.0Chabi: A year Later – Still Outstanding Service! I bought my car from Chabi a year ago, and I can honestly say the service didn’t stop after I drove off the lot. Since then, I've reached out multiple times with questions, and every single time, he’s been quick to answer, super helpful, and genuinely happy to assist. I’m writing this review sitting at the same dealership- Chabi came over right away to say hello and ask how everything was going. It’s rare to find someone who stays this committed to their customers well after the sale is done. If you’re looking for someone honest, knowledgeable, and truly dependable, Chabi is the person to go to. Highly recommend!