Heritage Bay

Reviews

• LN

  Laura Novetti

  5 days ago
  5.0
  The Assistant Manager, Ashley, has been amazing from day one! She has been so helpful and has made my move to Heritage Bay smoother than I could have imagined. She addresses all of my concerns and resolves them even faster. Excellent communication, response time, customer service, and is extremely knowledgeable. If you are debating making the move to Heritage Bay, ask for Ashley!
• JK

  Jah Keys

  Oct 4, 2025
  5.0
  What a Joy it’s been working with the ladies at Heritage Bay. Everyone has been very helpful and understanding when it comes to a new move in. Nadia was the biggest help ever when it came to ALL the questions and concerns I had coming her way lol. She was understanding and took her time to explain everything in detail. I was very thankful for her and the staff what a helpful team. NADIA YOU’RE AWESOME‼️🫶🏼💯💕 Thanks Heritage Bay
• AE

  Ayheza Newell Ezrin

  Oct 4, 2025
  5.0
  Excellent Service
• AR

  Alma Romero

  Oct 2, 2025
  5.0
  Absolutely satisfying living here! Ashley has made it so easy to communicate about any situation. Always fun stuff to do , food trucks , events , they keep us updated on everything happening. Maintenance is so quick I've never seen a more reliable team. I love it here and I am so happy I chose heritage-bay to be my home.
• GC

  Guided Solutions Life Coach

  Sep 4, 2025
  1.0
  I had a very disappointing experience with Heritage Bay, which is managed by Pride Rock Capital Management. Communication was extremely poor — I was promised important documents multiple times that never arrived when they were supposed to. I made it very clear that I was moving several states away, had already given notice at my current home, and needed clear communication and a timely lease. Ashley reassured me that everything would be handled. But when the lease finally arrived, it was missing critical details, and so many things were wrong that it would have needed to be rewritten completely. By that point, I had lost trust, because my requests had been repeatedly dismissed and the blame shifted onto a new employee instead of anyone taking accountability. Lastly, when I requested that my application fee be refunded, I received a response — but the question was not even addressed. This kind of disorganization and lack of professionalism made me realize this was not the right place for me. I chose not to move forward, and I would caution others to be very careful not only with Heritage Bay but also with other properties managed by Pride Rock Capital Management.