Heritage at Waters Landing

3.4
152 reviews
Google Cover Photo for Heritage at Waters Landing

About

Apartment BuildingApartment Rental Agency
Welcome to Heritage at Waters Landing, where luxury meets comfort in Germantown, MD. Our community offers one and two-bedroom apartments, each designed to provide the best in modern living. Enjoy spacious layouts, gourmet kitchens with stainless steel appliances, and elegant finishes throughout. With resort-style amenities like a sparkling swimming pool, fitness center, and lush landscaping, you'll experience a lifestyle of relaxation and convenience. Explore nearby shopping, dining, and entertainment options, or simply unwind in the serenity of our picturesque surroundings. Contact us today for a tour of Heritage at Waters Landing!

Location

Heritage at Waters Landing
20700 Crystal Hill Cir, Germantown, MD
20874, United States

Hours

Reviews

3.4
152 reviews
5 stars
78
4 stars
11
3 stars
7
2 stars
8
1 star
48

What are people saying?

AI-generated from customer reviews

Staff Performance

Many customers praised the staff, particularly Ms. Porter and Ms. Ashley, for their helpfulness, friendliness, and professionalism throughout the leasing process.

Maintenance Issues

Numerous reviews highlighted ongoing maintenance problems, including slow response times and unresolved issues, leading to frustration among residents.

Community Environment

The community was described as pleasant and safe by several residents, with good amenities and a supportive atmosphere, although some expressed concerns about cleanliness and safety.

Management Changes

Feedback indicated a significant turnover in management, with some residents noting improvements under new management while others reported continued dissatisfaction.

Security Concerns

Several reviews mentioned issues with security, including vehicle break-ins and a lack of surveillance in parking areas, raising concerns about resident safety.
  • OW
    Oneil Whyte
    Nov 7, 2025
    5.0
    I love living here! Ms. Porter and Ashley are always so helpful and friendly. The community is beautiful, the location is convenient, and my apartment feels affordable and luxurious. Highly recommend!
  • NB
    Naja Blake
    Nov 7, 2025
    5.0
    I’m a current resident and I just want to highlight how great Ms. Porter has been. She always goes above and beyond to help, answers questions quickly, and truly cares about the residents. Whenever I need assistance, she is patient, professional, and makes sure everything is handled. I really appreciate her support — thank you, Ms. Porter!
  • KP
    Kenyetta Porter
    Nov 6, 2025
    5.0
    Ashley, Vonya, Shawn, and the entire team always show me respect and kindness. Every time I come into the office, they greet me with professionalism and care. I truly appreciate their customer service
  • HR
    Housing is a Human Right
    Oct 17, 2025
    2.0
    I am a true resident and the pictures are the property which has red doors. In June, I moved on this property everyone wanted to tell me their experience, I listened. Most of the tenants and children are very respectable, the children always play with my pet. My dog makes friends quickly though. However, I am an introvert and a private person. I do not socialize as much with anyone but speak at times. I do not know anyone on a first name basis maybe that seems a little detached. I am going to be honest about my review, that it would not cause retaliatory actions. I had a very uncomfortable experience with someone and I reported it to management. I had to create distance, cease all communication and set boundaries. Then I had an unwelcoming experience due to my door mat which reads "Lord is the head of my house". A constitutional right to Freedom of Speech, Expression and Religion. Many religious people express themselves through covering their heads but to receive such hate by an adult with children and spitting on a mat demostrates a very unstable and violent person. I do not condone violence. I sent the video to immigration, police, ice and other agencies. I did not know my door mat would cause my apartment or car to be vandalized, either. ADA accomondations, I request it but do not receive a response. I am disabled, it's been difficult to get around so I have not traveled throughout the property yet. My caregiver was very concerned about the entrance door. Someone cut my screen with a knife, what is really going on? There are a lot of pictures in my possession and maintenance issues but when I call maintenance they do come on time. There was a lot of questionable traffic that is concerning and the shooting brought some negativity impact. I never met the property manager I've been here for about 8 months. Ashley I met, my dog loves her, and the former leasing agent moved me on the property. I have not met the new leasing agent.
  • TD
    Tidiane Dabo
    Oct 15, 2025
    5.0
    I had an amazing experience at Heritage at Waters Landing thanks to Porter, one of the best leasing agents I’ve ever met. She truly went above and beyond to help me through every step of the process. From the moment I reached out, she was patient, professional, and kind always answering my questions and making sure I understood everything clearly. What stood out the most was how much she cared about helping me find the right place, not just making a sale. She worked hard to make things smooth and stress-free, and she kept her word every time. You can tell she genuinely wants the best for her clients. If you’re looking for a new home, I highly recommend Heritage at Waters Landing, and especially Porter she’s absolutely amazing!