Business Details
About
Credit UnionBusiness Banking ServiceBankSavings and Loan AssociationFinancial Consultant
HawaiiUSA Federal Credit Union is Hawaii’s largest credit union. Serving individuals and businesses through 13 branch locations statewide and convenient online services, HawaiiUSA is dedicated to the financial wellness of families, businesses, and local communities.
Its members benefit from valuable banking services such as rewards checking accounts, credit cards with perks, mortgages, and certificates to help them make the most of their savings.
Originally opened in 1936 as a credit union for educators, for nearly 90 years HawaiiUSA has inspired a culture of giving that is rooted in education and has since expanded to other areas of community need that impact financial health.
Details
- Drive-throughNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
21 reviews
5 stars
16
4 stars
3
3 stars0
2 stars0
1 star
2
- MNMelissa NickleSep 22, 20251.0They told me a transaction was canceled but then took it out several days later causing me to have a double charge. Then I disputed the double charge and was told it would take up to 90 days. I called the merchant to refund me so I could be credited faster "done" but then they refunded and charged me again. I had to be charged then credited it was a complete mess and shows they are not competent and lack communication throughout their business. I'm still trying to sort it out and then changing banks. It should not be hard to pay for a surgery but it was with this bank. Also very argumentative and unable to really help because they don't listen and only think they are right and the customer is wrong! They will not fix their communication problems and will continue losing customers.
- RRRowanSep 9, 20255.0I was dissatisfied with BOH and so I finally decided to open an account at the HawaiiUsa fcu I've passed a million times. Not only was it easy to open accounts, but the employees were very patient and friendly. I've decided to transfer all of my accounts to this location. Parking can be tight, but worth it for the aloha.
- MSMostafa SaadFeb 18, 20235.0Christine provided us with a great customer service on the phone. Thank you very much!
- PPPattyJan 18, 20235.0We've been with HIUSAFCU for years! The Staff at the Kahala branch are always helpful, have great customer service and greet everyone with a nice smile!
- CHChris HOct 26, 20181.0After their phone and email service impressing me, I went to the physical branch and had the exact opposite experience. I was shocked because this was one of the branches which was supposed to have good service. They were extremely slow, they didn't help people in the order they arrived. They just decided to help people in whatever order they wanted. There was no take a number system, you were not told how long it would take, and they did not take you in order of the line you were in. After patiently waiting, other people who came in after me were helped before me. When I spoke to the tellers, they gave me an answer and kind of smirked and laughed like there was some sort of joke, or I was stupid or something. I just wanted to inquire about some services. This response and treatment was completely unprofessional. HawaiiUSAs products seemed solid so it is very bad that their in person service is so poor in comparison. People are trusting their money and financial future to them, they should take care to hire attentive, intelligent, professional individuals. This really makes me think twice about using this institution when there are so many other options available.
Frequently Asked Questions About HawaiiUSA Federal Credit Union
What is HawaiiUSA Federal Credit Union's Routing Number?
321379410