Harbourview Inn, SureStay Collection by Best Western

Reviews

• KM

  KJ Mac

  6 days ago
  1.0
  My senior parents recently stayed here while visiting. Online, the rooms looked clean and spacious, plus it was within their budget. The bathroom tub was dirty, as well as the shower curtain that only covered half the bathtub to begin with. The towels were small and few in the room (which was an easy fix to call for more). There was an electrical socket hanging out of the wall in the bedroom. The kicker was when my mother's credit card was charged without her consent. At Check in, she paid the full price of her stay plus a $100 deposit. Three minutes after this transaction, the hotel charged her another $150. Upon check out, my parents spoke to the manager to ask about the charge. The manager stated she had sent someone at Best Western a note about the charge, and my mother MAY see a refund IF Best Western decided it was an additional charge. She then told me she had other clients who were "Accidentally double charged much more back in August" and "those clients were STILL waiting in October for a refund." I was incredibly frustrated with the manager, but it's certainly not her fault that Best Western put her in such a bad situation. For the amount of money my parents paid, they could have stayed at a much cleaner and nicer hotel. We have called the credit card company, disputed the fraudulent charges, and a refund has been issued. Watch your credit cards if you decide to stay here, but better yet, stay somewhere else.
• LB

  L Brosseau

  Oct 13, 2025
  2.0
  Very disappointed with Best Western for this listing. Over priced during festival season. Room lights not working, windows don't open, no coffee machine, microwave not clean and mold around tub, hole in worn comforter. Hot breakfast option mediocre with no decaf options. Convenient location with a view of the water are best features.
• NR

  Natalya Rya

  Oct 7, 2025
  1.0
  Misinformation regarding the rooms on the Booking website. All rooms have no windows opening, as a result the air inside the room is stale. Had to change the hotel for another.
• JC

  Jessica C

  Aug 20, 2025
  1.0
  DO NOT waste your money staying here. Where to start well this place is full of mice, the rooms aren't even cleaned properly, they have thin particle board under the beds so the legs of the beds go through the floor, you eat what they call a breakfast with plates that are chipped, kneenex for napkins if you ask for a napkin as they don't have these out. When you talk to someone about these issues they just give you the run around with lies after lies it's unbelievable. The $200 deposit they want at check in takes them over a week to give it back plus phone calls and lies. DO NOT waste your time staying here.
• JD

  Jordan Doucette

  Aug 18, 2025
  1.0
  I read a review that said stay in your car if possible and I'm going to have to second that... First thing I'm not sure who your maintenance guy is or who does the repairs but he needs glasses and training. It looks like toddler painted. Have you heard of painters tape ? Light fixtures from temu. Two overhead lights above the beds and the bathroom light that's all. Wife tried to find buttons on the tv cause that wouldn't work either, after driving 5 hours with two toddlers. That fell off the wall, was attached with screws smaller then drywall screws. Then they just left it sitting on the desk all night. Zero concern. The stairway to go into the rooms smells like hotels did 25 years ago on New Year's Day. Cigarette and stale booze. Yes some of the pictures look nice and the outside is really deceiving but I promise you that unless you're used to staying in a hostel you'll be sad. I've stayed in my fair share of questionable places but this takes the cake. Congrats!