Greenwood Veterinary Hospital

Reviews

• DF

  Donna Freeman

  1 day ago
  5.0
  My name is Donna Freeman and my family and I have been customers for at least 40 years total. My Mother started taking our pets to Dr. Walden Sr. when I was a teen and through the years, I have continued with my pets. Today I took my senior cat to be euthanized because she had been very sick and was slowly dying. It was a very emotional decision for me and yet a loving one in regards to what was best for her. Dr. Freeze consulted me and agreed that I was making the best decision for her which gave me such comfort and reassurance and she allowed me to cry and to be there with my beloved girl the whole time. I can't put into words how much easier and comforting it was to have a veterinarian who truly cares and showed such compassion during a difficult time. The young lady who was assisting Dr. Freeze was wonderful along with the others who were on staff.
• NN

  Neither Name

  1 day ago
  3.0
  I want to start off by stating that as a pet owner, I know just how important vets offices are and how hard the employees work; I've also worked for a vet in the past. But this place was highly disorganized and the Vets and Office Manager need to address this issue so that the front office can run more efficiently and be less stressful for the employees and the clients. It was my first time in there. 4 people at the desk. I went to pick up a medication for a friend. I'd called earlier and spoken with 2 people, and had it all sorted. But when I got there, the people I spoke with on the phone were gone. I was told no notes were left in the system, and they tried to give me the wrong medication. Everyone at the desk was asked, nobody seemed to know what was going on. It was extremely disorganized. Two people just shrugged, offered no suggestions or solutions and went back to their conversation that had nothing to do with work. It felt a bit too relaxed at the desk. I had to keep asking what can be done to figure this out? If I hadn't been so persistent, I am sure they would have just let me walk out without picking up the correct medication. To give some positive feedback-- The techs coming into the waiting room to get animals were pleasant, gentle, and calming, so I saw that as a major plus. But at this time, I wouldn't bring my animals there due to the high level of disorganization I experienced. I hope this information helps your team to make changes to become a stronger front desk team!
• GW

  Grey Wallrath

  5 days ago
  1.0
  If I could give 0 stars, I would. My FIV + cat has a URI and pneumonia. My fiancé and I were out of town for a week and had a pet sitter who was taking him to the vet to get his medicine 2 times a day. Our primary vet closes at 1pm on Thursday’s so they suggested our pet sitter take him here so he doesn’t miss a dose because missing a dose could potentially make them sicker. My fiancé called them in the morning and was told they were able to pill him even if he wasn’t a client. when our pet sitter brought our cat in, they were turned away and very rudely told them they didn’t have an appointment. My fiancé then called the hospital to remind them that he was confirmed to come later that day. the vet tech that answered the phone apologized for the misunderstanding and confirmed that he would be taken back. minutes later, we got a call from our pet sitter that they brought our cat back to her and very rudely told her that it was a liability issue since he is not a client through them and to crush the pill and put it in his food. he has not eaten in two weeks and has been going to the vet to get fluids because he also has not been drinking water so this was not an option. This time, I contacted the vet. Initially they did not respond, so i called again. When they picked up, i explained who I was and what the problem was. The tech immediately began talking over me and raising her voice at me over the phone. She said they wouldn’t pill my cat because it was a liability issue since he had a different doctor. Yet, when i asked what the liability was, she could not give me an answer. I told her that our cat was on the verge of not making it and that he absolutely needed his medication because there is no other vet open now. She told me that it was not her problem because we “failed to tell them” that he was a client at a different vet even though we were very clear with them that he was not a client here and that we needed them to pill him because our vet was closed early that day. This was absolutely the most unprofessional interaction I have ever had at an establishment. Now, I feel that they ARE liable if my cat passes because he missed a dose when they told us all day they were able to do it and we were very clear with them from the beginning about the situation. DO NOT BRING YOUR PETS HERE THEY DO NOT CARE ABOUT THEIR WELLBEING!!!!!!
• EC

  Elias Carls

  Oct 16, 2025
  1.0
  Greenwood Veterinary Hospital was rude to my pet sitter, and to me on the phone. They also refused to pill my cat at 5:30pm, when there were no other vets open in the area, even though I called this morning at 10:40, was explicit that we were not a client, and was told they could give my cat his antibiotics for his pneumonia. I am out of town and just needed a little help before I get back tomorrow. The issue is not that they wouldn't take a cat that isn't a client, I called multiple other vets that had the same policy. The issue is that they were extremely rude and told me they could help us in the morning, then refused us when there were no other options and now my FIV positive cat will be missing a dose of antibiotics for his pneumonia despite the fact that I made the situation clear to them early this morning.
• VV

  vevea

  Sep 30, 2025
  1.0
  I just moved in Arkansas, searched for a new veterinary clinic for my dog Leon and i called 5 times yesterday during opening hours and no receptionist picked up the phone