Absolutely ridiculous, where do I start. At around 6-6:10 PM 10/04/2025 I went to throw my trash out from lane 7 to maintain room in my area, when I looked back I saw my firearm on the floor. I had ensured the chamber was clear with the mag out and to the best of my memory the slide was locked back. Somehow it slipped off. This shattered my glass on my holosun green dot and for some reason my slide is now rough and having issues cycling. I packed up and upon leaving I requested to see the footage. I was dismissively told that the person I asked didn’t have access so I requested an email or contact to follow up however I was further dismissed with a response along the lines of “like I said, I’ll have to ask my boss he’s not in. I don’t even know our policy when it comes to that” I am disappointed because previously I’ve had decent experiences here but when it boils down to it they charge double the entry fee of what “702 range does” for an outdated raggedy facility. It’s been almost a month of me trying to get an answer out of them and when I went inside yesterday they agreed to show me the footage. The following day after saying “what are you gonna do with it” and I said “peace of mind” they said they saw the footage “did not see me touching my firearm to cause it to fall, and no one else was in my lane” I again requested an email of the footage and then the guy on the phone went off on me stating “I don’t have to have a camera in, I’d only let law enforcement see the footage, you’re not seeing the footage without a warrant” I proceeded to ask for a refund/ partial refund for my membership that I just purchased 4 trips ago only to receive a sarcastic remark of “we don’t do refunds on memberships” now I’m out 250 dollars + a 400 dollar optic not to mention the hassle of having to deal with local PD to view the footage. Completely unnecessary and in my opinion unacceptable behavior from management and floor workers. I also learned that the platform the lane I was on drops so for all I know it could’ve shifted…. This all wouldn’t be a problem if I hadn’t been told not to keep registering and drawing from my holster, it never made sense for me to leave my firearm behind no matter what but here I am now. One last thing I was told that the camera that was directly behind my lane on the ceiling was inoperable, so I guess they’re just there for show
Update to the monotonous response: it would’ve been nice to maintain that tone in your response on the phone call however we both know LE won’t respond due to the fact that no crime was committed, I’m still giving an option to send me the footage or to refund me the cost of the membership -15 dollars for each time I’ve utilized my membership as I have absolutely 0 interest working with your business. PS: I’ve never been in another situation of having to request camera footage but at multiple jobs I’ve worked on many instances I’ve gladly released footage to hardworking, paying customers. As the business owner you would know there would likely be a conflict of interest for me trusting your word after being dodged for a month of acquiring information on the situation, that only adds to the suspicion of faulty equipment or design. Maybe you should consider getting that camera running that is so conveniently placed in line with Lane #7
RB
R Katia Bellomo
Oct 11, 2025
I recently visited the Green Valley Range in Las Vegas with my boyfriend, and overall it was a positive experience.
From the beginning, the staff members we interacted with were great—Brian at the reception was super cool and welcoming, and Keith, who shadowed us during our session, was outstanding. He was extremely nice, patient, supportive, and very cautious, making sure everything was safe and smooth. We felt really comfortable thanks to his helpfulness, especially since we were shooting a variety of guns we rented from the range (.9 and .22) and went through several hundred rounds.
The only real downside, unfortunately, was the manager, J. From the start, he was grumpy, unfriendly, and dismissive. His rude responses and overall bad attitude were a real letdown—especially considering that my boyfriend and I are both experienced shooters, always careful, respectful, and well-behaved in these environments. While everyone else did a great job, J’s approach really spoiled what could have been a flawless experience. Maybe it was just a bad day for him, but that shouldn’t excuse treating customers poorly.
In terms of logistics: if you bring your own firearm, you get your lane and handle it yourself. If you’re renting, as we did, you’ll have a staff member (in our case, the excellent Keith) who reloads, hands you the firearms, checks the magazines, and shadows you throughout to ensure everything is safe and working properly. This is a good system that made us feel both safe and looked after, although lacking a bit of the independence we appreciated at other ranges in Nevada and Arizona.
In summary: the range is fun, the setup is professional, and most of the staff are fantastic. Big thanks to Keith and Brian for making it a great day. Management, however, really needs to step up in customer relations.