Grand Seiko

Reviews

• SP

  Stewart Pierson

  Oct 13, 2025
  1.0
  I've been to numerous Grand Seiko boutiques around the world and this is the only one I was disappointed in. The only staff who was there was arrogant and unfriendly and seemed to have a chip on his shoulder. I inquired about a red gator watch strap for the Shun Bun I own as well as about a few watches in stock (the stores stock wasn't very extensive). He was completely unhelpful and aloof. He also loudly talked down about other watch companies, including Breitling, which shares an open wall with grand Seiko so their sales staff could hear everything he said. It was extremely tacky. To be honest, if I choose to purchase a watch this trip I will likely go back for a Breitling Navitimer, simply because, besides it being a beautiful timepiece, the salesman was 10x more friendly and helpful.
• JA

  James Apter

  Oct 5, 2025
  5.0
  Great service and a wonderful experience
• TM

  Timothy Mountcastle

  Jul 28, 2025
  5.0
  It took five months, but they fixed it ⭐☆☆☆☆ Extremely disappointed in Grand Seiko’s warranty support. I purchased my Grand Seiko less than two years ago and treated it with the utmost care—never dropped, never mishandled. Despite that, a critical internal component (the dial feet) broke, which I believe is clearly a manufacturing defect. Instead of honoring their warranty, Grand Seiko blamed me for the damage and is now trying to charge over $2,000 for a repair that should be covered. This has completely shattered my trust in the brand. I expected better from a company that claims to stand behind the craftsmanship of their watches. If this is how Grand Seiko treats loyal customers, I cannot recommend them. Buyer beware: beautiful watches, but poor accountability when it matters most.
• CC

  Cabasadefogo

  Dec 18, 2023
  5.0
  Great service by Damon. Prompt delivery of the beautiful mint green GS. Highly recommended location to get your next watch.
• BW

  Brian Wilkes

  Nov 25, 2023
  5.0
  This was by far the best watch buying experience I’ve ever had. Staff was courteous, nice, and overall friendly. Was able to try on the different watches I was interested in and take my time. Finally settled on one and the buying experience was just as good as the overall. Will be shopping here again.