Graeter's Ice Cream

Reviews

• MJ

  Mi J

  Oct 13, 2025
  1.0
  Visited this Graeters location on 10/12 around 8 PM and came through the drive thru. I was completely disappointed with how I was treated. The employees had nasty attitudes, refused to serve me, and made me feel completely unwelcome for no reason at all. Their behavior came across as rude, dismissive, and racially motivated, which is absolutely unacceptable. It is sad and disappointing to experience that type of treatment in 2025. The group of young ignorant teens working there will eventually cause this location to be shut down if corporate does not step in. No one should ever have to deal with racism or disrespect when simply trying to buy ice cream.
• JM

  Jeffrey McCall

  Aug 27, 2025
  5.0
  Very nice staff. Pleasant to work with delicious ice cream
• LT

  Lance Thompson

  Jul 24, 2025
  2.0
  I asked for an extra thick shake received a normal less than McDonald’s thickness shake great deal for 10 bucks huh?
• GH

  Greg Harkins

  Jul 15, 2025
  5.0
  One of the best ice cream shops when traveling we always stop here
• ML

  Mick Lo

  Jun 28, 2025
  1.0
  I used to really enjoy Graeter’s, but I’m very disappointed now. I ordered two scoops of ice cream in a cup at two different Columbus locations recently, and both times I was left unsatisfied. The first was at the Westerville store, I received ice cream that was soft-serve or milkshake-like, which shouldn’t be the case. I let it go, thinking maybe it was just bad luck or a machine issue, and decided to avoid that shop for a while. Then a couple of weeks ago, my partner and I went to the Polaris shop. Again, I was disappointed. I ordered two scoops, but my cup had lots of empty space and looked like just a little more than one scoop. Meanwhile, my partner’s cup and other customers’ servings looked normal and full. I submitted feedback on Graeter’s website asking if there’s a standard size or weight for a scoop, but I never got a response. I guess I’ll just get another automated reply here too. I feel I was treated unfairly, paying the same price as everyone else but getting noticeably less. No, I didn’t take a photo or save any proof, I never expected I’d be writing this review until they couldn’t answer a simple question. I’m NOT even asking for ANY compensation. I just want to know what the standard is, so if it happens again, I can politely bring it up to the staff. However... This used to be an ice cream shop I loved — NOT ANYMORE.