Graeter's Ice Cream

Reviews

• AA

  azskip

  Sep 20, 2025
  5.0
  As usual Graeter's did not disappoint! I had their seasonal Caramel Apple pie ice cream and my wife had the Pumpkin ice cream. Both were excellent!
• SF

  Stefana Fraley

  Sep 4, 2025
  5.0
  The best I have had in a very long time!
• MD

  Morgan Dunn

  Aug 12, 2025
  1.0
  I dont think we will visit this location again even though it is the most convenient for us because it is so close to home. Ice cream is always good. However customer service isn't always good. In particular the visit I had at greaters today. My husbdand and I wanted to stop for ice-cream on our way home. We got in line, and was rushed to order (as we always are it seems like), when one of the workers whose name is Nick asked us for our order. My hispanic husband, who speaks perfect English orders a sundae. I am aware they offer a variety of sundaes However, instead of explaining or asking what kind of Sundae, he stands there and STARES at my husband with out saying anything, and giving him a "if looks could kill" look. After the silence and the staring, I then stepped up and said a traditional sundae. He continued to very snarky and have a horrible very hard tone with us. I dont appreciate this type of service at all, and it definitely made my husband feel bad even tho he didnt do anything wrong but felt like he wasn't wanted here and his business wasn't appreciated here. It is their job to assist customers and explain questions about orders if they have them, not just sit there and stare with out saying a word, being just rude and snarky instead of helpful. I shouldn't be the one explaining my husband the sundaes and the ways they can make them or to build your own, that should be done by the workers with ease as it is their job. I understand everyone is human, but his attitude was the worst and made my husband feel as if he was wrong for asking for a sundae! Nick needs to practice on his social skills and hid customer service skills. He made us feel very uncomfortable and unwanted like we were a bother to him.
• RJ

  Ron Jones

  Jul 28, 2025
  5.0
  Nice family location.
• CH

  Carly Heeter

  Jul 12, 2025
  5.0
  We love coming here. Always get great service employees are nice. I've never had anything that washing good here.