Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
242 reviews
5 stars
103
4 stars
57
3 stars
31
2 stars
19
1 star
32
- SJSM JonesOct 5, 20254.0Lots of shirts here.
- TStricia saladinAug 31, 20251.0We found many things but among those I found a cloth shower curtain and it was marked 2.99 paid went to the car my husband asks why so expensive so I take it back in she said it was 5.99 and refused a refund. She was not very respectful and didn’t have a care that they priced it wrong and it was their mistake. Very upset customer here. The prices that yall price for free items is absurd these days. ABSURD! I’m not the only one thinking this
- EGEric GobleAug 25, 20255.0One of the cleanest goodwill stores I have been to. I didn’t find anything but was impressed with what I saw.
- THTravis HuberAug 24, 20254.0It's a better Goodwill than the other one in Franklin but still not great.
- JJJenAug 11, 20251.0A Disheartening Experience I’ve always admired Goodwill’s mission to serve employees and support the impoverished through donations. However, my recent visit to the store left me feeling anything but the goodwill they claim to embody. I attempted to return items for store credit, aware of their three-business-day return policy. As I purchase items for others annually, this policy is crucial for me. On the third day, a Sunday, I called to confirm the return process but reached a voicemail, as the store appeared closed. With no internet access to verify hours, I left a detailed message explaining my situation—teetering on a personal crisis—and my intent to visit on Monday, hoping for understanding. When I arrived, the line was long, but I waited patiently. I had carefully rolled each item with the sticker visible and presented the receipt thoughtfully. The cashier, Vincent, was kind and offered a warm smile, which I appreciated. However, the manager, Bobby, was a stark contrast. He glanced at my receipt without making eye contact, then curtly stated, “We can’t return these.” I explained my voicemail and situation, to which he responded, “Yeah, I got it, but we were open yesterday.” His tone was cold, his eyes devoid of empathy—no smile, no warmth, no acknowledgment of my effort or circumstances. As someone already grappling with personal turmoil, Bobby’s dismissive attitude was crushing. It wasn’t just the denied return; it was the complete lack of compassion. I left the store holding back tears, not because of the policy, but because I felt unworthy of the goodwill this organization claims to represent. No kind gesture, no “thank you for shopping,”—nothing. Goodwill’s mission is noble, but this experience was disheartening. I caution others: unless you’re feeling resilient, avoid this store. The lack of empathy can deepen an already fragile heartache.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.