Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.6
259 reviews
5 stars
103
4 stars
53
3 stars
39
2 stars
14
1 star
50
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers reported rude and unhelpful staff, particularly at the checkout and donation areas.
Pricing
Numerous reviews indicated that prices are considered high for second-hand items, with some customers feeling overcharged.
Store Organization
The store was frequently described as disorganized and cluttered, making it difficult for customers to browse effectively.
Product Selection
While some customers appreciated the variety of items available, others noted that the quality was often lacking.
Cleanliness
Several reviews mentioned that the store was dirty and in need of better maintenance.
- NENorth Carolina Exploration2 days ago3.0Idk who's been pricing stuff this week but the prices have been ridiculous. I go to this goodwill instead of the one off church st because they have the same problem. This is GOODWILL, not a bougie consignment shop. $2 off retail for a used item is crazy.
- HHholhurkytnSep 29, 20253.0Staff is very nice but the store isn't very organized. There's too many clothes jammed onto racks to look properly and the rest of the store is in disarray. Quite frankly it needs a good cleaning too
- CHChristopher HutchisonSep 21, 20255.0The store had a great selection of items. The cashier was friendly, l highly recommend shopping at the memorial street location. 👌
- AVAdam VSep 12, 20254.0I enjoyed the visit. Always interesting finds when thrifting.
- MCMegan ChristopherAug 21, 20251.0I stopped by Goodwill today to purchase some books that were on the color tag discount and one additional item that was not. As a military service member, I asked to use the military discount as I know it only applies on Thursdays. I understood that the discount would only apply to my one non-sale item, since tag color items can’t be combined with the military discount. The cashier who rang me up was new but very kind and professional. However, the assistant manager who stepped in to help was extremely rude. Instead of simply clarifying the policy, she repeatedly made dismissive comments about how it “didn’t really matter” since the discount would only apply to one item anyway as if adding the discount for my one item was unnecessary. Her tone was condescending and unprofessional. I don’t expect special treatment, but I do expect to be treated with respect as a customer. A little kindness and professionalism goes a long way, especially when the cashier was already doing her best. This experience left me with a negative impression of management at this location.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.