Goodwill Retail Store

3.9
74 reviews

About

Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Goodwill Retail Store
1106 N. Main St., Crossville, TN
38555, United States

Hours

Reviews

3.9
74 reviews
5 stars
41
4 stars
9
3 stars
8
2 stars
5
1 star
11
  • HA
    Harry Azrack
    Oct 18, 2025
    4.0
    Great place to shop if your on a budget. The staff is very kind and courteous. The guy named Cody was a huge help to me and he helped me find exactly what I was looking for. Definitely will be back!
  • AH
    Ashley Holman
    Sep 4, 2025
    1.0
    It wasn't very good. The women working there were extremely hateful. Everything was very outdated.
  • DR
    Destinee Rianee
    Aug 24, 2025
    1.0
    This place is disgusting and price gouges. First time here and will never go back. YOU GET THESE ITEMS FOR FREE. And to post them for more then you can get them new is diabolical. Kids clothes ranging from $3.99 to 12.99 is CRAZY greed is an ugly thing. Shame on you.
  • JA
    jolene allison
    Aug 21, 2025
    5.0
    Great store
  • PS
    Patrick Stotler
    Jul 15, 2025
    5.0
    Good selection of items at a good price

Frequently Asked Questions About Goodwill Retail Store

How do I decide what to donate?

Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.

What is the return policy?

Items can be returned for store credit within 3 days of purchase with receipt.