Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
225 reviews
5 stars
111
4 stars
40
3 stars
23
2 stars
20
1 star
31
- MBMACY BOHANNONSep 28, 20255.0Cant believe my finds today!!
- DDDrewAug 30, 20253.0Prices as high or higher than buying item new....so much for sense of charity. They get items for free then gouge those in need who are willing to buy things secondhand!
- MGMegan GordonAug 30, 20251.0I have been shopping at the Springfield Goodwill for years, but today was by far the worst shopping experiences I have ever had. The cashier was older, gray haired, and taller and was absolutely the rudest person I've met ***(I went back and looked at my receipt and the cashier's name was Linn B)***. She questioned every tag that I had regardless of color. She tried to peel every tag off with her nails. She told me it wasn't possible for me to have some items because the price tags are recycled every 4 weeks. I had something that was dirty that the tag fell off because it was so dirty it wouldn't stick; she told me that it wasn't possibly the right tag. If she couldn't get a tag to scan, she said I was trying to rip off Goodwill. For instance, an ottoman bar code wouldn't scan, but the tag had the same price handwritten on the other half. When a tennis racket tag wouldn't scan, I went and got one on the shelf with the same price! Shopper beware...never had someone be so rude!
- SSShannonAug 20, 20251.0I was amazed when I walked in, clean, organized, I could find everything, everyone was kind saying good morning.... Then I got to the toys. Apparently you can't touch the toys until they are on the shelf, like not in any basket. But the woman who puts the toys out had her friends there following her with the cart, and she had all these really nice toys set out for her on the top of the basket. So I'm not trying to fight over any toys so I let the woman and her friend pass me and I wait about 5 seconds before I walk to the toys, and sure enough her friends had taken all of the toys she had set out for them. I guess this is how these places work, the employees let their friends and family in for the good stuff first. I asked the employee what happened how literally all is the toys we're gone, and she just pretended she didn't understand me. It saddened me bc this was the nicest goodwill I've ever been in. Just sad
- CPCody PartlowJun 22, 20252.01 person working a register and about 6 people in line.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.