Business Details
About
Thrift Store
The vision of our 501(c3) nonprofit organization is that ALL people have the opportunity to reach their fullest potential through the power of work.Goodwill Industries of Middle Tennessee is based in Nashville, Tenn. The agency serves 48 counties throughout Middle and West Tennessee, operating 30 retail stores and two outlet stores, about 53 Donation Express Centers and 13 Career Solutions Centers. The nonprofit is one of Tennessee’s largest employers of people with disabilities with more than 45 percent of our workforce reporting some type of disability or disadvantage. Although affiliated with Goodwill Industries International in Rockville, Md., we operate independently through our own governing board of directors. Goodwill accepts gently-used items that donors no longer want, need or use. Those items are sold either in our retail stores or online at onlinegoodwill.com. Revenue from the sale of donated goods helps fund job training services and programs provided by Goodwill Career Solutions. In addition to retail sales, Goodwill depends on several other revenue sources, including state and local grants.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.8
214 reviews
5 stars
97
4 stars
42
3 stars
40
2 stars
11
1 star
24
- THTravis HuberAug 24, 20253.0Mediocre goodwill at best.
- JMJosh MckenzieJun 6, 20255.0Always love the incredible finds at goodwill
- ITIDriveAMopar TooNov 1, 20233.0I love to hit the Goodwills here, in Franklin and Murfreesboro, because I always find some gem to take home with me. I found a Montessori Art Table (at the Franklin Store) last time I came in for $15, once I got the half off ticket price of the day discount. We found a lot of other things, but I spent way too much time at checkout and pick up in the back. The employees were atrocious. The man running the register was rude, I had to repeatedly point out pricing errors, then when I went to pick up the table in the back, the men back there were complaining because I choose a rainy day to pick out furniture. The youngest gentleman I dealt with was the nicest, shocking! And he was the only one willing to make sure the furniture was all safely in the back of my truck. Since I only get to come up here from the rural area where I live a couple times a year, I can’t always control what the weather’s gonna be on the day I’m there. Not that it should matter. The Franklin Store’s #135 employees need an attitude change in the worst way.
Frequently Asked Questions About Goodwill Retail Store
How do I decide what to donate?
Follow the "One-Year Rule": If the item has not been worn, used or played within the past year, it has probably served its usefulness in your household.
What is the return policy?
Items can be returned for store credit within 3 days of purchase with receipt.