Goodwill - Concord

4.1
375 reviews

About

Thrift StoreDonations Center
At Goodwill, we sell gently used merchandise and use the proceeds to help people in our community launch new careers. When you support Goodwill, you're helping create a brighter future for all.

Location

Goodwill - Concord
5511 Poplar Tent Rd., Concord, NC
28027, United States

Hours

Reviews

4.1
375 reviews
5 stars
202
4 stars
90
3 stars
35
2 stars
13
1 star
35

What are people saying?

AI-generated from customer reviews

Customer Service

Many customers reported poor experiences with rude staff and long wait times at the register.

Store Condition

The store is generally described as clean and organized, with a good selection of items.

Pricing Issues

Several reviews mentioned that prices are often considered high for thrift store items, with some items being overpriced.

Product Variety

Customers appreciated the variety of clothing and other items available, although some noted a lack of options for men's clothing.

Shopping Experience

While some shoppers enjoyed their visits and found great deals, others expressed frustration with the lack of fitting rooms and return policies.
  • DJ
    Denny Johnson
    1 day ago
    5.0
    Very pleasant staff and easy shopping experience!
  • NV
    Nate V
    Oct 21, 2025
    2.0
    One of the smallest Goodwill's I've shopped in. My lady wanted to go shopping and we happened to be in town from out of state so we were looking for a few things but the store was very busy and picked over with very few new additions to the store. I have never gone shopping with my partner and she not buy something but this was a first. I would personally go to a different location and find better deals elsewhere.
  • AM
    ava morrison
    Sep 2, 2025
    1.0
    waited in line for 20 minutes, all for them to put up the register is closed sign & didn’t even let anyone know that register was closed & was gonna have us all stand there. horrible customer service.
  • AB
    Ashley Brainard
    Aug 15, 2025
    5.0
    Very good clothes!!
  • SS
    S
    Jul 2, 2025
    1.0
    l asked about a few bags in the book bag area while thrifting that I had seen at other GW locations for varying prices. (1.99-3.99 or more). But those were reviewed and priced ahead of time. This store had no prices on theirs. Almost all. It was in the book bag section.. the two l asked about. One "manager" saw the original price on one and said it was a higher price because it had a handle and was a high original price so a handbag?? The other book bag had a handle too. It's at Goodwill. Much stuff we take there was a high original price that we no longer want. I asked a second mgr Jeremy just to make sure on 7/1/25 at 4:15 pm and he was VERY rude. He cut me off. Hostile. Condescending. Ok, you don't wan to take time to price appropriately... that's fine but it was the RUDENESS. I just left. Super disappointing experience. Very poor customer service. Please report when you go there so others know. The University is kind. Even when you inquire regardless of the answer.