Service Issues
Many customers reported poor service, including long wait times, understaffing, and rude management.
Food Quality
While some customers praised the deep dish pizza, others criticized it for being undercooked, cold, or lacking in flavor.
Operational Changes
The restaurant has shifted to a counter-service model with limited seating, disappointing many who expected full service.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, while others had negative experiences that led to them not returning.
Pricing Concerns
Several reviews mentioned that the prices were high relative to the quality of food and service received.