Giordano's

Reviews

• JM

  Jacob Miller

  Oct 16, 2025
  5.0
  So I literally just left Giordano's. For a Chicago native that I have left in year 2000. I have been searching for the authentic taste from my home town. I live in Atlanta and I have came close with nacesy pizza. But I must say Giordano's remind me of home soon as you walk through the door. And once I taste the Chicago deep dish. It took me down memory lane. For the ones that know Chicago flavor in are pizza. Giordano's is it. Giordano's have bring Chicago to Florida. 😂. Good job Giordano's and I will tell everyone to come check them out.
• JB

  Jacques Brooks

  Oct 12, 2025
  1.0
  Today I called Giordano’s to redeem a credit from a previous order that had been mishandled. The associate informed me that my credit was noted in the “Credit Book.” When I followed up with the manager on duty, Bruno, he was unable to locate it. In an effort to help, I mentioned that I previously worked for Giordano’s corporate locations in Chicago and suggested that he check the notes section of the POS system under my phone number — as that’s a common practice. Bruno then honored the credit, which I appreciated. However, during the ordering process, when I asked for a “meat lovers pizza” (intending to order the Meat & More Meat pizza), Bruno responded with: “For someone who worked at corporate locations, I find it funny that you don’t know the correct name of the pizza — we don’t have a meat lovers.” His tone and wording came across as dismissive and unprofessional. As a former Giordano’s manager and loyal customer, I was taken aback by his sarcasm and the implication that I was being dishonest about my prior experience. This type of interaction does not reflect the level of hospitality, professionalism, or brand values that I know Giordano’s to uphold from my time in Chicago. The brand’s reputation has always been built on warmth, quality, and respect for its guests — and this experience fell short of that standard. I hope corporate leadership reviews this matter carefully. Employees representing the Giordano’s name — especially in management — should embody the professionalism and courtesy that have long defined the company.
• BB

  Brian

  Oct 11, 2025
  1.0
  Absolute worst I've ever had. Tavern (new) style pizza. Little to no sauce or cheese. Crust was burnt. Would have been better to toss the pizza and eat the box. $53.00 for two pizzas. What a joke. Oh how I long for Little Ceasars
• NN

  Nick

  Oct 10, 2025
  1.0
  Look if you are from the NY/NJ area you most likely wont like it. It is supposedly based on Chicago deep dish but we got the thin crust and its cut like a tavern style pizza. However it does resemble "florida pizza". It is nowhere near like what is served on the east coast. They do seem to have good reviews so this isnt to slander their business but just to let those expecting "authentic" pizza to not be dissapointed.
• TX

  The Last Xennial

  Sep 16, 2025
  1.0
  I am writing to file a complaint regarding the unacceptable treatment I received at Giordano’s Pizza in Kissimmee, Florida, near Disney World, during my visit on September 5th, 2025. The issue I experienced involved the restaurant manager. We observed the manager, two cashiers, and other staff engaging in conversation for 10–15 minutes while we waited for someone to bus empty plates and refill our water glasses. Meanwhile, our server was busy running between another table and preparing mixed drinks behind the bar. The restaurant was not busy at the time; there was only one other table in our section. I approached the manager directly to raise this concern. He pointed to the two employees he had been speaking with and said, “they’re cashiers,” as if that explained why none could assist us. He then spent a couple of minutes changing the TV channel, after which our server refilled our waters, apparently reprimanded. We thanked her for her work and made clear our frustration was with the manager, not her. We requested a beverage refill (waters and one soda), a to-go box, and the bill. Several more minutes passed without these requests being fulfilled. My wife took our 1-year-old to the car while I continued to wait with our 4-year-old. Eventually, I carried my son out and told the manager that the service had been horrible and that I would not pay for it. Additionally, our food order was incorrect, requiring us to remove toppings so our children would eat it. This lack of basic customer service was unprofessional, disrespectful, and unacceptable. When I told the manager that I refused to pay and left the restaurant, he followed me to my car and called the police. This occurred in front of my wife and our two children, both under five years old, which made the situation extremely distressing and inappropriate. The harassment continued in the parking lot. My wife gave the manager her credit card, but he refused to process the payment inside. She was forced to go back inside to pay while the manager blocked our vehicle. After the bill was paid, he still refused to move out of the way of our car unless I apologized. This treatment is unacceptable for any customer, especially families with young children. I am requesting that Giordano’s Pizza be held accountable for this incident and that steps be taken to ensure other patrons do not experience similar mistreatment. Thank you for your attention to this complaint. Sincerely,