Customer Service
Many guests praised the exceptional service provided by staff members, particularly highlighting individuals like Katrina, Carrington, and Zee for their friendliness and helpfulness.
Cleanliness
While some guests reported clean and well-maintained rooms, there were notable complaints about dirty rooms and issues with housekeeping.
Location
The hotel is well-located near Georgia Tech and various restaurants, making it convenient for guests.
Dining Experience
The breakfast buffet received positive feedback, but there were significant complaints about the quality of food in the hotel restaurant, particularly regarding freshness.
Noise Issues
Several guests mentioned noise disturbances from adjacent rooms and hallways, impacting their overall comfort.