Poor internet speed, Starlink is better and more consistent connection.  It’s funny I can get a signal out of outspace better than I can get one out of a piece of fiber on it into my yard
LA
Leslie Ashby
Oct 26, 2025
Were without internet for almost 3 days now and because it went out of a Friday night, support told us oh well will have to wait until Monday at the earliest.
When the world relays on internet and you provide an everyday service, support should be available every day
MM
Mark Majewski
Oct 25, 2025
Internet has been down for 48+ hours now I’ve called support 4 times and they just tell me to restart my router and when that doesn’t work I’m told “a higher level tech will reach out to me in the next business day” so pretty much just got told I won’t have internet for 4 days because they tried an update late on a Thursday and didn’t fix it before the weekend. I’m not paying for this month and will be switching providers this is terrible. No ETAs no actual support just unplug the router and when that doesn’t work they’re stumped.
Apparently they bought out Kwikom. Changed my billing date and jacked the bill up after saying they weren’t going to do that.  Their app doesn’t work so I can’t even get in and see why it went up or if there is a way to change anything.
5 Stars – The Best Internet Decision We’ve Made!
We were referred to Gateway Fiber by our friend Maddie, and we’re so thankful she told us about them—it’s honestly been the best decision we’ve made when it comes to internet service.
From day one, Gateway Fiber has been caring, professional, and reliable. Compared to Spectrum and other providers we’ve tried, Gateway is in a league of its own. The speed is consistently fast, no buffering, no sudden outages, and the connection stays strong whether we’re working from home, streaming, or gaming.
What really makes them stand out is the way they treat their customers. You feel heard and valued, not just like another account number. Installation was smooth, pricing is fair and transparent, and their customer service actually listens and helps.
If you’re on the fence about switching—do it. Thanks to Maddie, we made the switch and haven’t looked back since. Gateway Fiber truly delivers the kind of internet service we all deserve.