Business Details
About
Internet Service ProviderBusiness Internet ServiceWiFi
Gateway Fiber brings a spectrum of 100% fiber optic internet offerings to residential and business customers with high-speed symmetrical upload and download speeds up to 2 GBPS. Our fully fiber-to-the-home network delivers the highest possible internet speeds in both directions, with more than enough bandwidth to keep your connected home or business full of smart devices running at full throttle without buffering.
Location
Hours
Reviews
4.7
796 reviews
5 stars
720
4 stars
26
3 stars3
2 stars5
1 star
42
What are people saying?
AI-generated from customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the technicians, while others reported poor communication and unresponsive support.
Installation Experience
Installation experiences varied, with some customers highlighting efficient and professional service, while others faced issues with rude technicians and incomplete setups.
Internet Reliability
Several reviews noted fast and reliable internet speeds, but some customers experienced significant outages and slow speeds.
Billing Issues
Customers expressed frustration over unexpected billing changes and difficulties accessing account information through the app.
Overall Satisfaction
While many customers reported high satisfaction with Gateway Fiber, a notable number indicated they would switch providers due to unresolved issues.
- BFBeth Furrow4 days ago5.0David is very knowledgeable. He is a great technician. From the installation process, We think we are going to love Gateway Fiber as our internet provider.
- JGJoyce Gordon5 days ago5.0Very pleased with Gage the installer. He was on time and did his worked and cleaned up. Very polite and thoughtful.
- MHMike hillsNov 3, 20251.0Poor internet speed, Starlink is better and more consistent connection. It’s funny I can get a signal out of outerspace better than I can get one out of a piece of fiber in my yard. Update: after 6 service calls and equipment being replaced 3 times, still unreliable connection and very poor speeds. You will get about 10 to 20% of their advertised speed. So if you order the one gig plan, you’re probably gonna be around that 100 to 150 MB.
- LALeslie AshbyOct 26, 20251.0Were without internet for almost 3 days now and because it went out of a Friday night, support told us oh well will have to wait until Monday at the earliest. When the world relays on internet and you provide an everyday service, support should be available every day
- MMMark MajewskiOct 25, 20251.0Internet has been down for 48+ hours now I’ve called support 4 times and they just tell me to restart my router and when that doesn’t work I’m told “a higher level tech will reach out to me in the next business day” so pretty much just got told I won’t have internet for 4 days because they tried an update late on a Thursday and didn’t fix it before the weekend. I’m not paying for this month and will be switching providers this is terrible. No ETAs no actual support just unplug the router and when that doesn’t work they’re stumped.