Fusion Pool Service

Reviews

• AS

  Andy Soraluce

  Sep 27, 2025
  5.0
  Never had them but best in the business from what I heard. Only good things and this is coming from somebody at that works at Blue science pools. Keep on rocking on guys
• EC

  Eric C

  Aug 26, 2025
  1.0
  We brought Fusion Pools out to provide an estimate for a service contract. While they were onsite, they shared their thoughts on what might be wrong with our pool. We then asked for a quote to fix the issue, but instead received a response stating they weren’t willing to sell us any equipment or work with us to resolve the problem. Unfortunately, the interaction felt like a waste of time. Based on this experience, I wouldn’t recommend them for future services. Bob, in particular, did not demonstrate strong communication or customer service skills.
• AM

  Anthony Morris

  Aug 26, 2025
  5.0
  This is absolutely the best pool service in town. I had another “chain” pool cleaning service and they weren’t doing a good job. I switched to Fusion Pool service and they are the best. They go above and beyond and send a full report with pictures and all the chemicals they added each week. It’s hands down the best. I highly recommend them to anyone in San Antonio with a pool.
• FS

  Faith Santana

  Aug 21, 2025
  5.0
  This is my third pool company and I’ll tell you, my pool has NEVER been this clear/clean. Everything is very detailed with pictures down to closing the gate. Never been happier with a pool company. :) 10/10 definitely recommend!
• DB

  David Brodhacker

  Aug 19, 2025
  1.0
  I have had the most horrible experience with Fusion Pool Services, and one of their service technicians. The only reason I am giving them one star is because zero is not an option. My issue is that I had a brand-new Pentair Mastertemp 4000 heater installed by another company who did a great job. However, the heater would not work. That company called the Pentair warranty folks and Pentair’s service provider in my area is Fusion Pool Service. Here is where the problem starts. From the first visit, this arrogant, know it all technician was impossible to work with. And as you will hear in a minute, he does not know it all. The problem with the heater was a gas flow issue. According to the technician, it could not be the heater or the gas control box within the heater. He blamed everything else. Refused every time I asked if he could look at the gas control box. Told me I needed a plumber or CPS to fix the gas flow. Let’s fast forward. I have had plumbers out twice, and CPS out at least a dozen times. CPS has replaced our gas meter four times, the regulator twice and the emergency stop valve where our line ties into the main. CPS has gone over and above to help on this issue. Trying and trying again to do everything they could to help. They even installed a custom gauge at the heater to prove there was an adequate and steady gas flow. Every single service person that came out said it was the heater. Probably at least 20 people between all of the visits. But I had the one technician with Fusion Pool Services that knows it all that would not do a thing to help me. He told me several times that (I was not his client. Pentair was his client. His only responsibility was what was within the four walls of the heater). How’s that for communicating and trying to help someone. I forgot to mention that this clown show had gone on for two months with the technician blaming everyone else. We had the final culmination day finally. Fusion came out with a Pentair Representative; I had CPS here. Low and behold the gauge on the gas line that CPS installed held and Fusion’s gauge on the control box in the heater did not. Finally, proof that it was the control box that the technician refused to check for months! The look on this face was priceless when he realized that he had been wrong for two months. Not only did he realize it, but it was in front of everyone. At that point he realized that CPS, Pentair Representative, and me all knew that this whole two-month ordeal was his fault. The kicker, it was not even the control box. It was pipe dope from the fitting on the control box partially clogging the line. I was furious at this point knowing this could have been fixed months ago on the very first visit if the technician would have just done a little troubleshooting. Hell, all he had to do was unhook the control box and he would have seen it. Here is the icing on the cake. Several times this technician took shots at the previous technician saying he misdiagnosed the previous problem. Well, Mr. Know it all himself misdiagnosed it for two months. I will never use Fusion Pool Services. I even told the Pentair Representative that if I ever had another warranty issue that they would not be allowed on my property. He agreed to my request. Finally, based on the other negative reviews, and how he responds, I will head him off at the pass. He is going to say that there was a gas supply problem and that was the reason for everything. Truth is, we will never know because he would never check the gas control box within the heater. Whether there was or wasn’t a gas problem the heater was never going to work because of the gas control box.