Our experience was genuinely elevated and made seamless, from our first greeting to the completion of our purchase by Edward Harbin. With professionalism, patience and attention to what we were seeking. Edward made us feel welcomed as he effortlessly guided us with knowledge, assured proficiency, patience and attention to detail on every concern that we placed before him. We appreciate and thank Edward for the effortless patience he generously demonstrated towards us. It was truly a pleasure. Thank you, Edward. 😊
GC
Gail Carpenter
3 days ago
Great customer service with Allyson at Lone Tree! This location is huge with a large display of reasonably-priced style-forward, modern furniture. I was pleasantly surprised with the selection & the service from assistance with finding what I wanted to the thoughtful delivery service. Highly recommend!
Topher Ebersole gave us world class customer service! He was honest upfront and answered all of our questions. After a horrible experience with another furniture store, my wife and I came here and had a great experience! We will be back for more furniture ! Thank you Topher!!
Edward was amazing in helping us choose a dining room set—his service was top-notch. Unfortunately, we later realized the table wouldn’t fit in our home, and that’s when we learned there are no returns or exchanges allowed, even though the set is still brand new and in its original packaging.
We were ready to purchase a reclining sectional worth significantly more than the table—around \$3,500—but were told the \$500 table couldn’t be returned or credited toward the new purchase. That decision ultimately cost the store a bigger sale and a loyal customer.
I understand having policies, but some flexibility in situations like this could go a long way in keeping customers happy and coming back. This experience has discouraged us from making future purchases here, which is disappointing after such a great initial interaction.
KF
Karen Fitzgerald
Aug 31, 2025
I knew what I was looking for and the loveseat was online only. I will not purchase something I can’t sit on and check the fabric out. So, we started wandering around the store. I also wanted something in black. We met Topher and he directed us to a blackish loveseat, with the type of arms I wanted, and it was comfortable to sit on. I made up my mind immediately. I couldn't believe it. He then went on to explain everything to us and set up a delivery date. Topher was efficient and was so friendly to my husband and me. He definitely knew his product.