Furniture Fair

We have no way to give those but we can give you the measurements of the piece and add a few inches to that to cover packaging.

An email and text message will go out to you once the merchandise arrives at your requested pick up location.

We don’t pull the merchandise until you are here so that nothing happens to it while it is sitting on the dock.

Our Preferred Delivery Service is $119.99 and you will receive a Delivery Verification Call to verify or change the delivery information (delivery date, address, directions, and the items to be delivered). Prior to leaving our warehouse your furniture will be assembled and inspected by our professionals. On the evening prior to your delivery we will send a courtesy email and text message to inform you of the scheduled two-hour time frame in which our Professional Delivery Team will arrive at your home.

Our In Carton Curbside Delivery Service is $29.99 and it comes unassembled, in carton delivered either curbside, on your porch, in your garage or to the threshold of your home. You will still receive on the evening prior to your delivery a courtesy email and text message to inform you of the scheduled two-hour time frame in which your items will arrive at your home.

We also offer a “Custom Window” delivery as well as a “Select Morning/Afternoon” delivery. Our “Custom Window” delivery is $179.99 and allows you to pick the 2-hour window within our normal delivery hours. The “Select Morning/Afternoon” delivery is $149.99 and allows you to pick whether your delivery will arrive in the AM or PM.

Our trucks are routed by a computerized routing system which gives a 2-hour time frame based on when our truck is in your area. A separate truck is sent to do timed deliveries resulting in higher costs.

If the merchandise is in stock & within that day’s delivery area, we have next day delivery as an option. As long as the order is processed before 5pm the day before delivery.

We will email and text you the night before at 7 pm providing you with the 2-hour window.

Yes, we do offer a Removal Service. For sanitary/hygienic reasons, the Removal Service is provided by a separate truck from our Delivery Service Vehicles. This assures that your new furniture will not be sharing a truck with used items from other people's homes. The service charge for the removal of one item is $59.00 or $99.00 for multiple items

We separate new furniture from the old to be sure we are delivering your brand-new items free of dirt, odors, or damage that may be caused by something removed from someone else’s home.

You will only be charged one delivery fee for your purchase regardless of the availability of all items.

The fee for local deliveries is for the entire order and not for each item.

Unless noted otherwise, all merchandise will be assembled and set up upon delivery.

Yes, and we are constantly changing up our promotions, which can be seen by viewing our Current Promotions. Learn more here: https://furniturefair.net/pages/furniture-ad

We already offer the Lowest Price available. Learn more here: https://furniturefair.net/pages/policy

We will be happy to look at your order to see if it qualifies for the current promotion.

Yes, we have one at our Northgate OH, Fairfield OH, and Cold Spring KY locations. The rest of our stores have smaller outlet centers as well.

Monday through Saturday 11:00am to 8:00pm and Sunday 11:00am to 6:00pm.

You can make a payment by visiting any Furniture Fair location in person or on our website by clicking the Login / Account link in menu bar. https://furniturefair.net/account/login

It is very important to us to protect your identity, therefore the cardholder must be present with proper identification.

Synchrony offers 3 convenient ways to pay your Furniture Fair Credit Card bill. Pay Online: Copy and past this link into your browser to manage your account and make payments online. https://www.mysynchrony.com/mysyf/cmp-index.html?market=homefurnishings&store=furniturefair Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone. Synchrony Bank Customer Service: M - F - 7:30 am to 12:00 midnight EST Sat - 10:00 am to 7:00 pm EST Sun – Closed Pay by Mail: Mail payments to the address below allowing for mail time prior to arrive prior to the due date. Synchrony Bank PO Box 960061 Orlando, FL 32896-0061

The Furniture Fair Synchrony Home Credit Card is a revolving credit card that you can use again and again at any approved Synchrony Home participating retailer.

You can apply for a Furniture Fair Synchrony Home Credit Card online here or in-store. (Credit approval required) https://etail.mysynchrony.com/eapply/eapply.action?uniqueId=82FDD7321%0D%0AD7D37B%205D9CA2A7329BEDD52F58FE6AF5DD8F4AE&client=Furniture%20Fair

To check the status of your Furniture Fair Synchrony Home Credit Card click on the Manage Account link above or you may go to Synchrony’s website by clicking here. https://www.mysynchrony.com/mysyf/cmp-index.html?market=homefurnishings&store=furniturefair

The Furniture Fair Synchrony Home Credit Card is a finance card and not a traditional credit card. As a finance card, it requires an "in person" transaction and signature due to the terms of a purchase (12 months, 24 months, etc..). For this reason, the Furniture Fair Synchrony Home Credit Card cannot be processed online.

No, you must use a major credit card (Visa, MasterCard, American Express, Discover), cash, or checks only.

We also Partner with Progressive Leasing for a lease to own option, click here to apply. https://furniturefair.net/pages/leasing

We offer a “protection plan” which covers specific accidental damage for 5 years. Learn more: https://furniturefair.net/pages/premium-plus-protection-plan

Our vendors guarantee your furniture to be free from defects. If there is any type of defect, they agree to repair to make it new and agree to replace if they are not able to fix the merchandise.

All service concerns or issues after delivery/pickup are handled by our Customer Care department and they can be reached at 513-874-5553 Ext.2001 or by email at customercare@furniturefair.net.

Yes, we offer a 90-day layaway program.