If you take over the management/ownership of a shop, you should not get to rest on the laurels of the previous shop's good reviews. These good reviews are by and large for a shop that essentially doesnt exist anymore. I don't know when the "new ownership" that the banner above the store boasts took over but damn was this a disappointment. The first red flag was that the menus had AI generated images whereas the website had real pictures of each dish. When a restaurant uses AI images for their menus, it tells me they're not confident in their food for it to stand on its own. When a restaurant keeps the same menu items, but does away with the real photos for AI, that just feels like I'm not in a cozy Italian deli, but in a tech bro space where the owners think they can optimize everything with AI and that's the secret to success, not a human touch. They also clearly didn't go over the menu enough when they redid it (and made the font tiny as sin and impossible to read, not divided properly by type of dish, it's an graphic design nightmare), because ingredients that are clearly listed on the menu in some dishes they don't carry. The difficulty with reading the menu, the heat in the deli (no AC!), and my inability to tell what they actually did and didn't have led to me getting a mediocre cold sub when I'd wanted a warm one. I didn't bother correcting cuz i just wanted to get out of there.