Business Details
About
Burger JointFast Food RestaurantAmerican RestaurantRestaurantRestaurant Delivery Service
At Freddy’s Frozen Custard & Steakburgers, we bring the perfect blend of delicious treats and savory meals to Shepherdsville, KY. As a renowned fast-casual restaurant, we offer a mouthwatering menu that includes our freshly churned frozen custard treats and premium, cooked-to-order steakburgers. Located in the heart of Shepherdsville, we’re a favorite among locals and visitors alike for our genuine hospitality and quality ingredients served in a clean, family-friendly environment.
Whether you're craving a sweet treat or a satisfying meal, we've got you covered. Visit us at Freddy's Frozen Custard & Steakburgers in Shepherdsville today for an unforgettable dining adventure!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Freddy's Frozen Custard & Steakburgers
450 Conestoga Pkwy, Shepherdsville, KY
40165, United States
Hours
Reviews
4.4
1,416 reviews
5 stars
1,025
4 stars
184
3 stars
72
2 stars
51
1 star
84
- SSstringbender116726 days ago1.0Used to be good. Whoever was working the evening of 10-17-2025 (6:15pm) had no idea what they’re doing. Burgers were soggy wet. Onion rings were like chewing on leather. My fries were so completely dry I was able to crush them into a dry powdery chalk-like substance. You shouldn’t be able to do that to a correctly cooked order of fries. I can’t believe whoever was managing that night would let this poor quality go out the door. I’m done with Freddy’s.
- KBKenneth BroughtonOct 14, 20255.0BLACK FREDDY WAS AWESOME. ABSOLUTELY AWESOME... GREAT FOOD, GREAT SERVICE, SUPER COOL...
- WSWilliam StaceyOct 14, 20255.0My wife and I came from Florida to visit our granddaughter and stop in to try here gotbto say a really awesome atmosphere and very friendly and knowledgeable staff. The manager Freddy was great assisting us with our order. Very good tasting desert we will be back when we return.
- MSMichelle Stratton-FreemanOct 14, 20255.0Black Freddy was extremely helpful and nice. Highly recommend visiting
- SSSteve smithOct 11, 20251.0Drive through incredibly slow. Inside appeared to be empty but still took >10min to get food
Frequently Asked Questions About Freddy's Frozen Custard & Steakburgers
Does Freddy's offer catering for fundraisers or other types of donations?
Please check out our fundraising page: https://freddys.force4good.com/
Can I have my catering order served to my Guests?
We do not currently offer onsite catering services. Please reach out to the restaurant you are ordering from with any questions you may have.
Do you offer gluten free or other allergy free options?
While we do offer a gluten sensitive lettuce wrap option, cross contamination may occur. Multiple types of other allergens may also be present in the restaurant (such as nuts). Please visit our Nutrition & Allergens page for more information: https://www.freddys.com/nutrition-and-allergens.
How much advance notice is required for a catering order?
Catering orders under $500 must be placed 2 hours before they are ready. Orders between $500 and $1,500 must be placed 20 hours before they are ready. Orders over $1,500 must be placed 68 hours before they are ready.
Can I earn Freddy’s Rewards points on catering? Can I redeem a reward?
If you place a catering order when logged into your Freddy’s Rewards account, you will receive Freddy’s Rewards points from that order. At this time, there are no rewards available for catering.
How can I participate in Freddy's Rewards?
You can participate in Freddy's Rewards by downloading our mobile app or visiting Freddy's Rewards and creating a Freddy's Rewards account. For the best experience in the mobile app, the latest version of iOS / Android is recommended.
Do I get a reward on my birthday?
When you sign up and provide your birthday, we'll send you a surprise reward on your birthday each year to use within the next 30 days! Birthdays falling within 30 days of signup will receive their reward the following year. If you'd like to change your birthday, please reach out to our team using the Freddy's Rewards Support Form: https://form.jotform.com/FFCJotForm/help.
Is Freddy's Rewards available at all locations?
While most of our locations participate in Freddy’s Rewards, a few nontraditional locations at airports, sports venues and college campuses do not participate.
Why can't I see my sign-up reward?
The reward for signing up on the Freddys App may take up to 24 hours to appear in your account. If your reward does not appear after 24 hours, reach out to our digital hospitality team by using the support form below.
Can I use a reward and a promo code in the same order?
Unfortunately, you cannot combine promo codes with rewards at this time.
How many rewards can I redeem in one order?
Only one reward can be redeemed per transaction.
How do I redeem rewards?
To redeem a reward at the register, let the Freddy’s Team Member know you’d like to redeem a reward and simply scan your reward QR code. To redeem a reward in-App or online, add the desired item to your bag and then apply the reward from the “Available Rewards” section on the bag screen.
How often can I earn points?
Points can be earned on up to 3 orders each calendar day. Consistently maxing out the earning limit on multiple days can result in an account being flagged for fraudulent activity - and ultimately being suspended from the rewards program.
Can I earn points on orders I did not pay for?
Earning on orders that you did not pay for is considered fraudulent activity. Continued earning on orders in this manner will flag your account for fraudulent activity and potentially suspend your account from participating in the Freddy's Rewards program.
Can I earn points after an order is placed?
Yes, simply enter the barcode number on your receipt using the barcode entry in your rewards dashboard. You must enter this barcode within 72 hours to earn points.
Do I earn points on delivery orders?
If signed in, all delivery orders placed through the Freddy’s App or Freddys.com will earn points. If you’d like to earn points on a third-party delivery order, you can enter your receipt in the App.
Do my points expire?
Points expire one year after they have been earned.
How do I earn points?
When you place an order while signed in to the App or online. When ordering at a Freddy’s location, simply scan your unique QR code in-App at the register by tapping “Earn.” Points cannot be earned on gift card purchases. Earned points may take up to 24 hours to appear in your account.
Can I have multiple accounts on one device?
Yes, you can create multiple accounts on a single device. However, accounts created on shared devices will not be eligible for sign-up rewards or offers beyond the first account creation.
How do I migrate my account to the new App?
Please see App Migration Steps
How do I delete my account?
To delete your account, please submit a Data Removal Request: https://form.jotform.com/FFCJotForm/ccpa
How do I change the email associated with my account?
Fill out the Freddy’s Rewards Support Form to request an email change: https://form.jotform.com/FFCJotForm/help
How do I change my password?
Visit the profile settings section in the Freddy’s Rewards App or Freddys.com and select “Change my password”. If you have forgotten your password – select the “Forgot Password” prompt on the login screen. If you are using Sign In with Apple - you do not need to reset your password, as Sign In with Apple does not use a password.
Can I join Freddy’s Rewards if I don’t have the App?
You can sign up on Freddys.com on any device to participate in the Freddy’s Rewards program.
Can I save my favorite orders?
If you have an order that you love, visit your recent orders and click the heart icon on any past order to save it.
Can I change or cancel my mobile order after placing it?
On the recent orders screen, check to see if your order has a “Modify Order” or “Cancel Order” button. If you do not see these options on your order, the order is already being made in our kitchen and cannot be modified or cancelled.
How do I view my Freddy’s Gift Card balance?
Go to your profile. Select Payment Methods, then Gift Card to view your remaining balance.
How do I pay with my Freddy’s Gift Card?
You can add a gift card to your account during checkout. Find Add Payment Method near the bottom, click +Gift Card. Enter your Gift Card number & 4-digit pin code, then select Save Card for Later.
Do I need to check in at the restaurant for Carry-Out orders?
When picking up your order you do not need to check-in. Simply walk in & pick up your order from our Mobile Order Station.