Framebridge

Reviews

• SB

  Stiga Brown

  Aug 21, 2025
  5.0
  I had a fantastic customer experience with Alyssa who was patient, kind and very helpful. I find it hard to imagine how to best frame something and Alyssa gave me excellent guidance and wise advice on what would be best. As always, love the Framebridge experience - thanks so much
• LL

  Lauren

  Jul 21, 2025
  1.0
  Despicable. The people working at this location are kind and very willing to help you--this review is not reflective of them. The actual framing service is despicable! Do not bring your art to any Framebridge. I brought a painting into the store to be framed. The canvas has a white border and I asked for that to be shown and selected the frame color knowing the white would be shown. No matting was needed. The studio decided to wrap the canvas despite the preview of the frame showing the white borders and having no instruction to do so. What is the point of communicating in store what you want, if the people who handle the art disregard what you want and what the store team tells them? The painting was sent back to the Art Care team. Two weeks after returning the painting for them to fix it, I email them asking for an update and a projected timeline. The store manager could only confirm the they received it, but could not estimate a timeline. A week later I received an email that my frame was ready for pick up. There are faint marks on the white border indicating creases that have been flattened and some of the white paint has been scratched off the canvas. Their only suggestion was to add a mat. It's insulting to be told to cover the damage they caused. If you care for your art, know that they won't.
• CQ

  Claire Quirk

  Jul 15, 2025
  5.0
  Had the easiest and most pleasant experience with Jonathan at Framebridge! He helped me pick out the perfect frame for this spot in my house that’s always hard to style. The colors went so perfectly with my home and the quality of the fabric is fabulous.
• AG

  Audrey Gerber

  Jun 8, 2025
  5.0
  I am DELIGHTED with the awesome customer service Framebridge on 82nd & Columbus provided me. It has been nothing short of “OUTSTANDING”! I have been raving about you/Framebridge all week! Yesterday I received the 2 framed prints! ALREADY! I ordered them on Monday! Incredible! You/Framebridge are my favorite! I really appreciate Tan who helped me and everything you did to deliver these so beautifully and quickly! Thank you very much!
• VF

  Val Ferrara

  Jun 7, 2025
  5.0
  INCREDIBLE Service & selection! I went back and forth over email with Tan changing color ideas for the frame and placement of pictures all digitally before we decided on final decision! Wonderful wonderful service and output!