Fitness World

Reviews

• EF

  ellie finnigan

  5 days ago
  2.0
  Okay I have mixed feelings about this gym. The gym itself is pretty darn nice. Very nice setup, equipment, very clean and lots of space and classes. However they are SO DAMN PUSHY when it comes to sales. Like uncomfortably so. I went into the gym hoping to do the three day trial they advertised all over the website. A young guy gave me a tour asked me a bunch of questions and then the manager stepped in to go over membership options. I just moved to the area and I’m on a tight budget so I explained those things to her which she said she totally understood, then began showing me options for personal training which was a great deal, but still not one I could afford. After gently trying to say no a few times she asked me if I had a credit card I could put it on. This actually blew me out of the water, to ask someone who’s just told you they can barely afford the regular membership to put a few hundred dollars on a credit card is in my opinion, super inappropriate. She then moved on and offered to start me on the trial and booked me a free training session which was very nice of her, but still felt pushy, I walked in just wanting to get the cheapest membership they offered and ended up feeling very pressured. I agreed to the session and went home thinking maybe I’d figure out the money and go ahead with it. I quickly changed my mind once I actually met with the trainer. She first asked what my goals were and I said I just want to be a regular gym goer and feel confident in the gym- to which she said “how are you going to make progress without a physical goal” - physical as in losing weight or putting on muscle. This really threw me off because my goal was important to me and I feel like she made me question if it really was even a ‘real goal’. I spent the rest of the hour feeling very uncomfortable and not confident, then after the session they tried to give me the whole sales pitch again, to which this time I said no I’m not interested and left to never return. Honestly the whole experience was stressful and left me feeling like shit. If you want to do their personal training and don’t mind dealing with a parking nightmare this might be the gym for you! However if you don’t like being in a constant sales pitch, don’t even bother.
• WW

  will

  6 days ago
  1.0
  If you’re a woman choosing a gym i highly suggest you AVOID this one. There are numerous men here who sexually harass and stalk women and the management does nothing. If you want anything to happen go directly to the police because the management will just tell you “they can’t do anything until something physically happens at the gym”. They would rather keep dangerous men at their gym for money than protect their other members. If you care about your safety, choose a gym that actually cares. I had to cancel membership because of how bad it is.
• LL

  Laura Mc Loone

  Oct 16, 2025
  5.0
  This is a really great gym. New to the area and had a great experience.The friendliest and most helpful manager - thank you so much Ruba. Facilities are great too
• AA

  Allan Abrante

  Oct 15, 2025
  2.0
  CANCELATION of membership. After years of membership, I am now facing a very frustrating situation. I cancelled my membership in-person at the end of August, and I was told the last payment on my credit card would be Sept.12. On Sept 26 there was a debit on my credit card, and when I contacted Fitness World Suter Brook I was told my membership HAD NOT been canceled! The manager, Ruba Fares, said he would make the cancellation and the refund. 10 business days have gone, and no refund. When contacting Ruba again, he said he would need to make the request again. Waste of my time, and my question is: What if I was not keeping track of my credit card? So be aware of that if you want to cancel your membership at Fitness World Suter Brook.
• KM

  King James Manuel

  Oct 1, 2025
  5.0
  I’m really glad I made the decision to enroll at Fitness World Canada here in Suter Brook. The facility is excellent—clean, well-maintained, and equipped with everything you need for a great workout. Even during busy hours, there’s always something available to use, and the overall atmosphere makes exercising both comfortable and motivating. The staff are consistently cheerful and supportive, but I want to give special recognition to my personal trainer, Dean. He is outstanding—professional, encouraging, and genuinely invested in helping me reach my goals. In just a few months of training with him, I’ve already noticed significant improvements, not only in how I look and feel physically, but also through the progress shown on their body scan machines. Dean pushes me in the right way, keeping me accountable while making every session enjoyable and effective. Thanks to his guidance, I’ve become more consistent with my workouts and more focused on achieving my fitness goals. I highly recommend both Fitness World Canada and Dean to anyone serious about improving their health and lifestyle.