Sales Experience
Customers frequently praised the sales team for being friendly, professional, and non-pushy, with specific mentions of salespeople like Dondrell, Jonathan, and Isaiah for their exceptional service.
Customer Service
While many reviews highlighted positive interactions with staff, there were significant complaints about the service department's lack of communication and responsiveness, leading to frustration among customers.
Transparency and Trust
Several customers expressed concerns about transparency in the sales process, with some alleging that they were sold vehicles with undisclosed issues, leading to a lack of trust in the dealership.
Service Quality
The service department received mixed reviews, with some customers appreciating the quick and efficient service, while others reported poor experiences, including long wait times and unresolved vehicle issues.
Overall Satisfaction
Despite some negative experiences, many customers reported overall satisfaction with their purchases and the dealership's atmosphere, indicating a willingness to recommend First Team Kia to others.