First Team Kia

4.3
586 reviews
cover photo of First Team Kia

About

Kia DealerCar DealerUsed Car DealerCar Finance and Loan CompanyCar Leasing Service
First Team Kia in Suffolk, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Get started today and view our Kia inventory of new and used cars!

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

First Team Kia
4834 Bridge Rd, Suffolk, VA
23435, United States

Hours

Reviews

4.3
586 reviews
5 stars
457
4 stars
19
3 stars
8
2 stars
10
1 star
92

What are people saying?

AI-generated from customer reviews

Sales Experience

Customers frequently praised the sales team for being friendly, professional, and non-pushy, with specific mentions of salespeople like Dondrell, Jonathan, and Isaiah for their exceptional service.

Customer Service

While many reviews highlighted positive interactions with staff, there were significant complaints about the service department's lack of communication and responsiveness, leading to frustration among customers.

Transparency and Trust

Several customers expressed concerns about transparency in the sales process, with some alleging that they were sold vehicles with undisclosed issues, leading to a lack of trust in the dealership.

Service Quality

The service department received mixed reviews, with some customers appreciating the quick and efficient service, while others reported poor experiences, including long wait times and unresolved vehicle issues.

Overall Satisfaction

Despite some negative experiences, many customers reported overall satisfaction with their purchases and the dealership's atmosphere, indicating a willingness to recommend First Team Kia to others.
  • TT
    Toby Thompson
    2 days ago
    5.0
    We were thankful for the low-key sales approach. Jonathan worked with us to find the perfect SUV for my wife. All of her priorities were met on site. We decided to LEASE and I explained the maximum monthly payment I could pay. They managed to get me to that payment with an average down payment on their FIRST offer. I didn't come to negotiate; I came to LEASE a vehicle. They were fair and they met my offer...unlike the previous four dealerships.
  • AY
    Alexis Youmans
    2 days ago
    5.0
    After a rough start at another Kia location this morning, I came to First Team Kia in Suffolk and had an amazing experience! From start to finish, the entire team was helpful, professional, and made the process so easy. A special thank-you to John Duval. for his outstanding service and support throughout my purchase. I’m super grateful for how everything turned out and would definitely recommend this location over any other Kia dealership in the area!
  • TB
    Tevin Boone
    3 days ago
    5.0
    Very satisfied with my new buy. Dominique Harris is awesome! Very helpful and went over and beyond to make sure I was satisfied. Looking for a great buy, I recommend MR Harris!
  • BR
    brandon rainey
    4 days ago
    5.0
    Chris and his team were very helpful and professional and most of all very personable. John was Especially helpful he made the process feel more like friend to friend than customer to dealer. A little smelly but overall amazing guy!
  • DJ
    David Whitney jr
    Oct 9, 2025
    5.0
    Dominique was awesome. We originally came to the dealership just to look at a Telluride to compare it to some other SUVs we planned on looking at later that day. Dominique approached us and I thought "oh great, this salesman is about to be super pushy and try to get us to buy today." But that wasn't the case. We explained that we were just looking, and he grabbed the keys and opened the car up for us. Didn't once try to put us in the hot seat. We decided we didn't like the trunk space and were on our way out when we saw the swanky new Carnivals. Dominique once again got the keys and showed us the interior. This is where he got probably to most aggressive the entire time we were there by asking "I know you're just looking, but you wanna take it for a test drive?" This guy was just so pleasant the whole time and on the test drive, he even recommended a school nearby for when our daughter is a little older. We got back, and said "we're gonna go look at some other dealerships and get back to you" and he just let us walk away without even trying to run our credit. We got back in our car and once we could talk alone and get on the same page, my wife and I both agreed that we didn't need to see another vehicle. We were coming back to buy it. When we went back to meet Dom, it was after 5 because I had to work that day. Starting so late, we eneded up being there way after they closed, and Dom stayed late to get it all sorted. He didn't even rush at the end when he showed my wife all of the features while I transferred all our stuff from her old car. Can't recommend him enough. I'm not sure what First Team is paying him, but I'm sure it's not as much as he deserves!