First National Bank Of River Falls

Reviews

• VS

  Virginia Sundberg

  Feb 19, 2025
  5.0
  We couldn't be happier with the people and our experiences with First National Bank of River Falls. Of the several banks we deal with, they were so helpful in dealing with an identity theft crisis with my mother last year. We have moved all of her and our banking to them and couldn't be happier. Such a relief to be walk into a branch and feel recognized!
• AK

  Adam Kautz

  Apr 19, 2024
  5.0
  I have to say the one teller Karen is the absolute best. Always in the best attitude!
• SB

  Spencer Broennimann

  Mar 16, 2023
  1.0
  Don't use this bank!! Worst decision I have made! I started this account when I was in college back in 2017-18ish and it was fine, now when I need to use my bank for payments I constantly get locked out of the app and have to call in and reset it! I can't even count how many times I have to change my password! They told me my Zella was hooked up and and was good to go for paying my rent and down deposit of a townhome and the transaction got flagged. My opinion just open a bank at a credit union!
• TT

  Tasterton

  Aug 5, 2022
  1.0
  Well I've been a customer for ten years but the banker didn't care. I lose my password a couple times a year admittedly, but it only takes about 60 seconds for them to reset it. I went in to do this today around noon or so and the banker woman with glasses was absolutely livid at me. I don't know what I did wrong, but she was out of patience and scolding me before I even got referred to the desk. Ask any teller there and they'll tell you I'm always nice. No "thank you", just just an angry "okay" followed by her angrily fast walking out of the center desk Island. Didn't even stay to make sure I was able to log in. If I can manage a dinner rush of drunk customers without being rude, I'm pretty sure you should be able to assign a password. Just because your marriage is dysfunctional doesn't mean your attitude at work needs to be. This isn't the first time this has happened, so I think we're done here. Probably going to close my account soon. -David W
• KJ

  Krystal Johnson

  Nov 5, 2020
  5.0
  Great customer service! Always able to talk with someone when I need it. Love the small town feel.