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First Florida Credit Union is headquartered in Jacksonville and operates 18 branches throughout the state, serving more than 62,000 members. As a not-for-profit, member-owned cooperative, our primary focus is to serve the financial needs of our members. Because First Florida does not have stockholders, "people before profits" is alive and well. Earnings are returned to members in the form of lower rates and fees, in addition to higher earnings on deposits.
App and website are glitchy and would not allow me to change my address.
At one point, I successfully changed my address & received an email acknowledging my address change- but when I called to order checks I was informed the address had not been changed.
The person I spoke with at the credit union was completely unhelpful. Because my address was incorrect & I couldn't change it, she would not let me order checks . She also would not change my address for me, even after verifying my identity. I'd recommend trying a different credit union.
TS
TLC Support Services
Aug 21, 2025
1.0
This bank is not ideal for everyday banking. Most banks let you update a PIN through the app or phone, but not here—you have to physically go in. Outdated, inconvenient, and a complete waste of time.
MF
Miles Forster
May 9, 2025
1.0
Went in with a simple question of needing to be a member to get a cashiers check. Assumption were I would need an account and I was ok with that. Well after having no eye contact with an Asian lady typing away as i stand at the counter who’s told me NO if im not a member. Then went back to typing and work like I’m qualified to leave. I decided it was time to do just that. Here’s an idea! Ask me to be a member! I would of said sure 👍
JF
Jay Fort
Nov 15, 2023
5.0
My lady friend needed to make a large deposit into a shared account with her broker and they were pleasant, efficient and helpful throughout the transaction.
GE
Gordon Ebright
Mar 28, 2023
5.0
The Manager, Jessica always exceeds my expectations - she explains my options, suggests products that assist in obtaining our financial goals. Have recommended her contact information to family members (even out of state) for their financial needs! A++