First Citizens Bank

Reviews

• JH

  Jessica Hemmen

  Sep 8, 2025
  5.0
  Tiffany Nonnweiler is so wonderful to work with, she has helped me for years and always takes great care of me and my family! I would give you 10 stars if I could! The hospitality and compassion is so natural. Thank you again!
• AM

  Aleyna Myaa

  Aug 4, 2025
  1.0
  Very rude over the phone, a lady named Tamra or Tammy kept telling me we were going in a loop over and over after I accidentally gave a wrong account number and they wouldn’t allow me to give the correct number . Had told me nothing existed under my name. When I got there and talked to somebody they had told me more information. I simply just wanted to know if I had an account ever before. Didn’t ask how to spell my name and said they had all my information when I didn’t give it to them. It’s not right to treat anybody like that. Everyone else inside was kind. Tamra’s boss was rude as well.
• AC

  Alex Crippin

  Mar 17, 2025
  5.0
  I had the privilege of working with Kevin Sullivan and his team to secure a business loan with terms that work for me and my business. Kevin was also the one who helped us navigate the PPP loan and reimbursement process during COVID. I am fortunate to have a partner in Kevin and FCB. Thank you!
• LH

  Lillie Huhndorf

  Oct 21, 2021
  5.0
  First Citizens Bank is a great local bank. Their customer service is wonderful and their home loan rates are great!
• JG

  Jared Gardner

  Aug 19, 2021
  1.0
  Absolutly the worst customer service experience in my life at the baby branch downtown. Front of house secruitary needs to be removed. Shes the single reason why ive choosen not to do my banking here. I dont work here, it is YOUR JOB! To call and confirm the funds to realease a hold. But you never took it upon yourself to call. PURE LAZINESS! Unacceptable! I hope you find a different career becausr you have zero passion for banking and customer service! DONT BANK HERE