For after-hours emergency, will call and/or commercial water heater full service delivery, please call (800) 217-9480. Ferguson is a leading plumbing supplier for the professional plumbing contractor who demands quality plumbing products, tools, repair parts, operation supplies and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.
We returned a defective sump pump to Ferguson Plumbing Supply at 2600 Pittman Dr, Silver Spring, MD 20910. The product is under a 3-year warranty, and before returning it, we confirmed multiple times with Branch Manager John Watkins that it would be eligible for a return and refund. He clearly said we could bring it to any Ferguson store and that the refund would be processed.
We followed through and dropped it off. Since then, it's been over 8 months and we still haven’t received any refund. We've sent several follow-ups, but all we've gotten back are generic replies that it’s "being worked on," without any real updates or action.
This has honestly been a frustrating experience. What should’ve been a simple return has turned into a drawn-out process that’s wasted a lot of our time. It’s disappointing, especially after being reassured from the start that this wouldn’t be an issue.
AJ
Andrei Jurca
Jan 28, 2022
2.0
One guy at the register couldn't put his phone away to serve the customers. Very bad attitude from him( first register next to the door)
TS
Tarik Smith
Sep 24, 2019
5.0
Went in for replacement parts and the salesman didn't have in stock what I needed. Directed me to the DC location and was apologetic about not having what I needed but was very helpful and nice.
Frequently Asked Questions About Ferguson Plumbing Supply
I need help with ferguson.com. Who can I contact?
We are dedicated to providing our customers with a superior level of service. If you have questions, we have a dedicated customer support team ready to help. Please call us at 888-222-1785 or email customer.support@ferguson.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday - Friday, 8 a.m. - 8 p.m. EST.
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If you forgot your password, simply click the Forgot Password link in the Login dropdown. Then enter the email address under which your ferguson.com account is registered. You will receive an email that will prompt you to reset your password so you can quickly access your account.
I have a new email address. How can I log in to my account?
To access your ferguson.com account, please log in using your old email address first. You can then update your email address in a few clicks. Simply go to My Settings under the My Ferguson tab and click Manage My Info. From there you can edit and save your email address so that the next time you log in, you can use your new email address.
Can I store my login information?
On ferguson.com, you can select Remember Me when you enter your login credentials to save your email address, which is your username. The next time you go to log in to your account, your email address will already be entered to help you save time. It will not, however, save your password. This is a security measure to protect your sensitive account information.
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Please note that ferguson.com may still work on other web browsers, but some features may not appear the same as in the web browsers listed above or may not appear at all.
Can I pay with my credit card on ferguson.com?
Yes. You can purchase products using Visa, Mastercard and American Express.
Does ferguson.com offer financing?
Yes, ferguson.com offers commercial financing through GreatAmerica Financial for qualified applicants. Learn more about business credit to see how it could benefit you.
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Yes, ferguson.com has a privacy and security policy. Protecting our customers’ information is our top priority.