Ferguson Plumbing Supply

Reviews

• RT

  Robert Trostli

  Aug 31, 2025
  1.0
  I have waited for two years to write this review to see whether my initial impressions would change. First of all, I would give Fergusens a 5-star rating for their customer service, timeliness, etc. However, the Thermador Range that we bought (30" four burner, model TPRD304WHU) for $ 6,200 is woefully deficient and I deeply regret purchasing it. Why? At full heat, the famous 5-star burner which Thermador touts as a new and improved burner, sends flame and heat up the sides of the pot or pan (even a large, 14" skillet) thereby heating the handle and scorching your hand. This means that you can't heat a pot or pan at full heat, and when you turn down the heat, the next defect becomes apparent: the five star burner heats the bottom of the pot or pan unevenly--very hot at the points of star burner and much cooler everywhere else. I find it reprehensible that Thermador did not do sufficient testing to discover and correct these defects, and I hope that Fergusens will take up this complaint with the company and, either no longer sell Thermador ranges or be clear with the customer about the defects of the 5-star burner. I will, of course, share this complaint with Thermador, but I think that Fergusens, as their vendor and representative should take it up with them as well.
• JM

  Joseph Maltby

  Aug 21, 2025
  5.0
  Everyone was very knowledgeable and very helpful, especially considering it took 20 minutes to find a part that they don't sell and that's only worth $5. They even gave me the manufacturers phone number so I could get it myself. Parking is a little confusing, because the store itself doesn't face the main road.
• VC

  Van Crudup

  Aug 7, 2025
  2.0
  I’ve called this location to try to order a part, I understand that staffing can sometimes be an issue so I won’t be to harsh however I called at 12:39pm and after being on hold for about 30 minutes the plumbing person picked up the line and asked what I needed once I told him what I needed the phone just hung up, I’ve called back and the associate said that sometimes the phones cut out. I called from both my business line and personal and am currently still on hold on both phones, it’s been an hour to try and get a part… it may just be better to go there I don’t understand how the people initially answering the phone can’t just look into the computer?
• BJ

  Big Jim

  Jul 24, 2025
  1.0
  This place is for box trucks. Sure a tractor trailer can make it work after a jack knife turnaround ripping your trailer tires up. 2 guys in receiving had multiple excuses to not do their job. First said my load was a day late then after I proved them wrong all the sudden there wasn't enough space but after I pleaded with them they agreed to do their job. After 1.5 hrs waiting. I was the only truck there at 6:15 a.m. They are so lazy I'm thinking. Not to mention all the nails you will drive over. I won't be back. I've delivered here 2 times n there won't be a third time. My time and equipment was not respected so I have none for them. Sad. Im always on time and very respectful. I take pride in my work. I wish I could say the same about this place. But I def cannot.
• LO

  Luis Ojeda

  Apr 28, 2025
  5.0
  Excelente 👌

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