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Reviews

• DS

  Deborah Sellers

  Jul 27, 2025
  4.0
  **Update** Leah from Ferguson Hunt Valley contacted me and refunded the return fee, as well as coordinated with the experts to source the correct materials to finish the project. *Original* I purchased a bathroom vanity, Wyndham Collection WCF2929-60D-VCA-M58 with Carrara Cultured Marble Top. It only comes with one side splash but my project needs two. I didn’t want to errantly order the wrong item so I went directly to their customer service, online, and spoke to a representative. He looked at my order and provided me with a direct link to purchase the Avanity SUT22-SS in Carrara White. Upon arrival, discovered it was too dark and too thick in comparison to the Wyndham version. Called and spoke to another representative to process the return label, yet I am penalized and pay the shipping fees from their error? He also said his colleague would give me a call the following day after 2 pm to coordinate ordering the correct piece and that never occurred. Not to mention the time & cost of my contractor that was working the project, who’s now on hold until Ferguson can hold their inventory & customer service accountable.Very disappointed.
• MM

  Mock Mock39

  May 23, 2025
  5.0
  Fergueson is one of my two go to places.
• SZ

  Shomari Zachary

  Feb 3, 2021
  5.0
  Great assortment. Be prepared to drop some change or should I say Mula
• LS

  lloyd snow

  Jun 28, 2019
  5.0
  Fabulous showroom. Terrific personal service. MaryCarol was so professional, knowledgeable and friendly. She gave great suggestions and knew the details of all the products. She was able to show us options we would have never found on our own. We also really appreciated her decorating taste and style and recommendations. Ferguson seems to have everything, even things you don't see in the showroom or on the website. It's so helpful to have an expert to let you know what other items you need to go with what you're getting, and what options are out there. The idea of shopping in the showroom and then buying on the internet is totally backwards especially when it comes to these important purchases. We browsed on the internet, but when it was time to make our purchases it was great to have a professional help make the final selections and coordinate everything. There are so many options and variations in these items it was reassuring to have someone make sure it was the right item. It turned out she also could order all of our lighting fixtures for us, even though we didn't see them in the showroom, and she gave us the best prices. MaryCarol also was always very accessible and responsive by phone and email. We were able to work with one person throughout the process and multiple visits. It's very helpful to have one person who knows you and remembers your project. I highly recommend Ferguson Hunt Valley.
• DW

  Donald Willard

  Feb 23, 2015
  5.0
  After days of searching for a faucet for my bathroom renovation, I stopped in at Ferguson this morning. Wish I had found this place sooner! My sales rep Sydney Taylor was very helpful and professional. She tried locating the faucet in their extensive inventory and found one at a Virginia location. Sydney arranged to have it shipped overnight directly to me, what a convenience! I would highly recommend Ferguson Bath and Kitchen for any home project, either new construction or remodeling. The showroom is very spacious and the displays are thorough and top-notch. Really wish I had begun my searching here! OK, here's part 2 of the story. I went to see Sydney Taylor for the sink faucets I needed for my bathroom. She took her time and helped me select exactly what I described. They were shipped to me the next day as promised. But there was a problem. My vanity granite top came in with the holes already drilled, and the new faucets wouldn't work. Back to Sydney I went. Expecting to get socked with a big restocking charge, imagine my surprise when she told me there was none! Sydney also helped me pick out the correct faucets, and I received them the next day as well. She even pointed out a slight color variation between my tub and sink faucets, something that I wouldn't have noticed. Again, I cannot say enough good things about the customer service and selection offered at Ferguson. They definitely exceeded my expectations, I give them the highest recommendation! They will do whatever they can to make sure you are satisfied. I can't imagine anything that would have made my experience better.

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