Ferguson Home

Reviews

• SR

  Sarah R.

  Sep 22, 2023
  1.0
  I ordered glass shower enclosures for 2 bathrooms in DECEMBER of 2022 and have yet to have my project corrected and finished. Working with Ferguson has been nothing but a disaster. We have received nothing but excuses and poor customer service. When the installer put in our master enclosure the support bar that was ordered was incorrect. We were told he would order the correct one and months went buy and we never heard anything. We have reached out on multiple different occasions and have gotten the run around. We still have no support bar for our very large enclosure that is just sitting there waiting to be knocked over. The installer also CHIPPED our brand new tile and instead of fixing it correctly just shoved the chip into the clear caulk in an attempt to cover his mistake. On to the upstairs enclosure. We waited and waited for this enclosure to come in. When I reached out to Ferguson I found out that the doors had never even been ordered despite our payment months before. Jennifer attempted to blame Basco for the mess up. An easy call to Basco showed that Ferguson dropped the ball yet again and never approved the design. A few more months go by and the installer comes to install. He finishes and I go in and the dimensions are incorrect. I had signed off on the original design with a certain size door (I have the document) and someone took it upon themselves to change the door size without my approval. Again, they tried to blame Basco. Replacement enclosure is delivered and installer comes to install it, guess what, the parts are incorrect again. Months and months go by and I've heard nothing about the new parts. I email Jennifer for the 100th time (it is impossible to get her on the phone)for her to give me the same run around. Now another month has gone by and I've heard no response from Jennifer and I've had a pile of giant boxes on my porch since JUNE. Not to mention the installer letting himself into my house without knocking or saying hello and waltzing right up stairs. His response was "oh I didn't realize you guys were living here". There were cars in the driveway and furniture in the house. 10 months since I paid a very hefty "Full amount" and I still don't have services complete. Absolutely unacceptable. This place is an absolute joke and Jennifer and Kurt should both be fired before they run it into the ground.
• TT

  Tknj99 Tknj99

  Dec 1, 2022
  1.0
  Like many other honest reviewers, I feel compelled to share the terrible experience with this company and if we could give 0 stars or negative stars that would have been more appropriate. Unfortunately our home builder is tied at the hip to Ferguson and we have been bound to select their services for our lighting needs. The representative in charge of our account has spent maybe 30 minutes of real time during the tedious selection process and all other times was either out sick, family obligation, with other clients or simply unavailable. One would humorously think that perhaps she was the owner with such a busy schedule that we are lucky to get a minute of her time. And sadly the way things work is that you are bound to a representative that handles your account in full and when someone else tries to help, which you get run-around prior to getting someone else, they only refer the information back to your main rep and then the run-around starts again lol. Perhaps for multi-millionaires they make more time for you, but the lowly rest can get the crumbs.. If you are not bound to use them, go elsewhere.. Pro-tip: you can find the same items on Amazon for 1/3 or less cost.

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