Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.9
29 reviews
5 stars
20
4 stars
1
3 stars
1
2 stars0
1 star
7
- JSJeffrey SerkesAug 8, 20221.0Horrible service after delivery. Don't purchase from Ferguson if you ever expect any help after purchase. We purchased our kitchen appliances from Ferguson in June 2021. The appliances were on back order and weren't delivered until January 2022. The Dacor range hood stopped working in July 2022, after being used for 2 months. Two different representatives at the local Ferguson store told me that since the purchase was made more than one year ago, they could not help because all of their records are wiped out after one year (that's the first time I've heard that from any company I've ever purchased from). They suggested I call Ferguson's corporate office. The corporate office couldn't help, and they sent me to the corporate credit department who told me that they don't have any records because it was purchased using a credit card, not a corporate Ferguson account. The credit Dept rep told me that I should call the local store because they should have the records of my purchase. I reminded the credit rep that two people at the local store sent me to the corporate office and she said that doesn't sound right, but if that's the case, there's nothing they could do. I'm now trying to reach Dacor directly to see if the manufacturer can help. I'm not sure if we'll have success, but at least Dacor seems to be trying to help figure this out by going through their records. Glad that Dacor keeps records because we've now been told by the local Ferguson store and Ferguson's HQ that they have no records.
- CGCheryl GuiodMar 6, 20225.0Awesome selections!
- RJrussell jacobsonMar 22, 20195.0When my wife and I entered Ferguson in Mashpee MA we were greeted by this wonderful team of James McAndrews Showroom Manager and Showroom Consultant Elizabeth Holmes. To say the least they were extremely helpful in helping us choose the right kitchen appliances and our washer and dyer to the right trim kits for our showers and picking out our beautiful sitting tub and toilets and sinks. We also choose all of our lighting and ceiling fans because of such a positive experience with dealing with the team at Ferguson. Lastly they followed up if not daily and weekly to make sure that all of our purchases were delivered on time and that everything was in working order. WE REALLY HAD A TEN STAR EXPERIANCE!!!!!!!!!!!! THANK YOU JIM AND ELIZABETH
- SMScott MyersMar 16, 20151.0Purchased a Whirlpool dryer in January 2014. Dryer was delivered to my house with a huge dent in the side. Had to order a replacement and wait another 10 days for it to arrive. When the new dryer came there was no power cord included. I called to ask them to bring me a power cord. First lady I talked with told me a power cord wasn't included and I would have to order that separately. Are you kidding me? Had to speak to manager and let them know that the power cord was included in the first (damaged) dryer that was delivered to my house. They finally offered me a power cord, but would not deliver it, so had to go back there and pick it up. Fast forward to March 2015 dryer is dead after 14 months. Whirlpool warranty is 12 months so we are SOL and Ferguson does not service the products they sell. It's nice to support the local business, but I can't think of any good reason to pay a premium to buy from these guys again when sales, service and support are arguably worse than the big box stores.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.