Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
3.9
62 reviews
5 stars
39
4 stars
5
3 stars
4
2 stars
3
1 star
11
- EJElisabeth Jones1 day ago1.0Beautiful showroom too bad the staff seemed professionally trained in pretending customers don’t exist. I walked in without an appointment, spent about 20 minutes looking around and apparently triggered their don’t make eye contact protocol. It’s a lovely showroom but unless you enjoy being treated like you wandered into a top secret facility by mistake, shop elsewhere.
- ADAkshay DesaiOct 17, 20255.0Nearing completion on a very rushed master bathroom remodel. We worked with Karah at Ferguson who had extremely deep expertise both in the products we needed and valuable guidance on product install, design, and color choices to match. Given our rush, we were able to - within 2 hours - align on the right fixtures and get rough plumbing aligned before we walked out. Karah was extremely fast and accurate to what we needed and built our shopping cart and options easily. After our first purchase, Karah continued to be extremely helpful with design ideas and helped my wife significantly in picking light fixtures and matching metal colors, etc. We used a contractor not a designer and Karah’s knowledge vastly helped our remodel be successful in a short time frame. Karah responded to emails extremely fast and went above and beyond to help answer our questions and provide us information. Overall fantastic experience and will be returning for our kitchen remodel.
- TMThomas MaleticAug 21, 20255.0wow what an amazing store! So much to look at to compare styles, colors, and prices. It was suggested to me to make an appointment, which can be done online or by calling. I'm pretty sure you can drop in any time to look at things and get ideas but the consultants work by appointments. When ours came up, we got a specialist named Karah who was patient, helpful, knowledgeable, and constructive. We could require information and suggestions regarding quality, value, form and function and we were all over the place from item to item but Karah never failed to give us the plusses and minuses of each decision and gave us to freedom to take our time to choose confidently. When prompted she had design ideas for our project that added to our satisfaction. Her knowledge spanned our needs and our builders needs, which helped the decisions in the long run too, as we also want our builder to be successful on our project. The store, by the way has everything clearly marked for organization and prices are all right there easy to see. If needed, Karah could quickly find items not in the store and show and compare items on her computer.
- DCDebbie ClarkAug 13, 20252.0Purchased a few things for my remodel there including several cabinet hardware variations so that I could see how they looked in my space before I decided which ones I liked. The saleswoman assured me they could be returned there. When it came time to return them I checked to see how much it would be to send it back online. I ordered 4 items and received 3 shipments. For each shipment back they were going to charge $7.50 (mind you these are $15-$25 items). So I called customer service to see if they could assist because that is actually insane. He confirmed with my sales person that I could return in store. So I return in store. Desk woman was nice, said they would waive the fee. Sent me on my way before the return was complete. I am just getting the emails in and they did not waive the fees so I am out the 7.50 on each shipment. All of these could have been purchased from Amazon with free returns. I will never, ever be shopping with this company online or in person again. I would have never purchased if I had known they would send each handle individually, one charge of $7.50 would have been fine but over the course of the orders I will have paid it 5 times. Disgusted.
- MKMonique KoesterJun 10, 20253.0We will be purchasing from the store but first impression wasn't great to be honest. Had to stand for several minutes as the 2 ladies at the front finished a conversation before they greeted us. When I said we had an appt she said, You do?? Like we didnt "fit in". Finally we did see our consultant and at first we weren't feeling heard because we weren't wanting top of the line everything. It did improve. All I have to say is never judge a book.by it's
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.