WR
Wandy Rosario
Sep 16, 2025
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I visited this restaurant for the first time after hearing great things from friends. Walking in, the atmosphere is beautiful modern design, open kitchen concept, and a lovely patio area. It definitely sets high expectations.
Unfortunately, the service didnât match the setting. Our server, Conrad, was not very attentive from the beginning. After dropping off menus and water, he disappeared for a while. We had to flag him down just to place drink and food orders, and throughout the meal there were no check-ins at our table. At one point, he was setting up candles for dinner while we were still waiting to order.
Midway through, our server switched without notice. The new server cleared our plates but then dropped the check without asking if we were finished, wanted dessert, or even another round of drinks. That was confusing and disappointing. When I raised the issue with another server, Haley, she was very professional and apologetic! I appreciated her demeanor and efforts to smooth things over.
What stood out most is that the back servers who dropped food and water were more attentive and friendly than the actual servers. As someone who also works in this industry, where we go above and beyond to make sure our guests receive the kind of service they deserve, this really disappointed me. At a restaurant of this caliber, I expected a much higher standard of service and consistency.
Beautiful restaurants lose their charm when the basics of hospitality are missing. I hope management invests more in training so the guest experience matches the reputation and the space itself.
I wanted to point out the positives:
my drink the Elvis Parsley was delicious!
The Jumbo Lump Crab & Citrus was okay. It definitely needed a bit more citrus and a touch of salt to brighten it up. The rhubarb was a great touch, though maybe just a bit more of it wouldâve balanced the dish better.
I also had the Lobster Rolls, but honestly, I enjoyed the French fries more than the rolls themselves.
My friend ordered the Steak Frites, and I found myself wishing I had gone with that â it was delicious!
we had the Passion Fruit Vacherin, which was outstanding.