Business Details
About
Family Practice PhysicianPediatricianPreventive Medicine
Family Practice Associates of Lexington - Hamburg Pavilion provides health care services, including behavioral health, pediatrics, and primary care, to the Lexington, KY area.
Location
Family Practice Associates of Lexington - Hamburg Pavilion
1775 Alysheba Way, Lexington, KY
40509, United States
Hours
Reviews
3.4
231 reviews
5 stars
120
4 stars
16
3 stars
7
2 stars
10
1 star
78
What are people saying?
AI-generated from customer reviews
Doctor Quality
Many patients praised specific doctors for their care and attentiveness, particularly Dr. Rollins, Dr. Hinkle, and Dr. Fox.
Communication Issues
Numerous reviews highlighted significant problems with communication, including delays in responses, lack of follow-up on lab results, and poor interaction with front desk staff.
Long Wait Times
Patients frequently reported excessive wait times for appointments and in the office, often exceeding an hour, which led to frustration.
Staff Attitude
Feedback indicated a mix of experiences with staff, with some patients describing them as rude or dismissive, particularly at the front desk.
Billing Concerns
Several reviews mentioned dissatisfaction with billing practices, including unexpected charges and poor handling of insurance information.
- ASAlex Southwell1 day ago1.0They will make you sit in the waiting room 30 minutes past your scheduled appointment, but if you need to reschedule an appointment you have to do it through an ai robot and they will charge you a $50 fee.
- HMHannah Moore6 days ago5.0I have been going to FPA since 2017. Dr. Amanda Foxx is the best. She is always so kind and has helped me change my life with medication management and care. Always a pleasant experience when I have an appointment from the front desk to the medical assistants to the doctor. I recommend this practice to everyone I know.
- ECEJ ConleyNov 3, 20255.0This has been our family doctor’s practice for about three years now, since we moved here from San Diego California. It has been great for our family of six and couldn’t ask for more in terms of medical support and knowledge and we have been very very pleased.
- DMdenise moncivaizOct 25, 20251.0Dr. Aisha Jamal examines you through the lens of her own implicit biases and is dismissive and condescending. She conducted a poor medical evaluation that made me feel unheard, unseen, and heavily judged. It’s also the first time I have been to a provider in all my life where they didn’t listen to my heart and lungs. She seemed grossed out to touch me when she evaluated weakness in my legs. I’ll never see her again. I have more to say but truly felt the need to warn others about her care. I’ve never encountered a more judgmental person. Dr. Hinkle and Dr. Farmer are actual angels and I’ll continue to come to this practice for them. 5/5 stars for them and highly recommend!!!
- WWwilliam wheelerOct 6, 20251.0I would avoid this office if possible. After being a patient for several years, and after being treated terribly at my last visit a month ago, I found a new doctor. I feel like FPA did not take my concerns/issue seriously and after meeting with a new doctor office, that confirmed my suspension. It is also my opinion that I was treated more like an opportunity to bill my insurance rather than a patient, and that is a disgusting feeling. please take this into consideration when selecting your next family doctor.