Family Dollar

Duplicate authorizations should drop off automatically within three business days. If it has been more than three business days, please fill out a customer help form and send us additional information explaining your request.

Please contact your financial institution for more information as Dollar Tree does not receive detailed information when transactions are not approved.

Dollar Tree does not impose a surcharge on credit or debit card purchase transactions. If you are being charged a separate fee, please contact your financial institution for more information.

No; unfortunately, once a sale is completed, we cannot change it.

We do charge a $1.00 surcharge for cash-back transactions only. This surcharge must be approved at the point of sale by the customer before the transaction is completed.

No; unfortunately, once a sale is completed, we cannot change it.

Yes, all stores are equipped to process checks via electronic check acceptance.

For questions and payments regarding returned checks, please contact our check collection agency, TeleCheck®, directly at 1-800-366-1048.

Please contact your financial institution to report the fraud.

Your request for a duplicate copy of your receipt MUST meet the following criteria: - Your transaction was paid for with a credit, debit, or EBT card. - Your purchase amount was $5.00 or more. If your request meets these requirements, please submit a customer help form for further assistance. Please allow 5 business days for your receipt request to be processed. Please note, we are unable to provide duplicate copies of the receipt if you paid by cash, your purchase was less than $5.00, or your purchase was made more than three (3) months ago. There are no exceptions to this policy.

You can visit your local Dollar Tree store to purchase gift cards. You can also purchase gift cards online by visiting our Gift Card page. Making your large-quantity gift card purchases is most easily completed on our website.

Yes, we sell gift cards for other brands online here and in store. Click here for additional questions about gift cards from other brands.

If you purchased your gift card in one of our stores, please fill out a customer help form to submit your question or concern. If you purchased your gift card(s) online, please call our Customer Order Support Center at 1-877-530-TREE (8733).

You can check your Gift Card balance at any register in one of our stores, or you can call the number located on the back of your card.

For detailed information and frequently asked questions about how to shop as a tax-exempt business or organization in a Dollar Tree store or online, please visit our resource page: How to Make Tax-Exempt Purchases In Stores and Online.

Please call our Customer Order Support Center at 1-877-530-TREE (8733), Monday through Friday from 8 AM to 9 PM ET, so we can determine if we have the correct documentation on file, or if we need a new copy of your tax-exempt certificate.

Yes, we accept coupons in our stores. Please visit our Terms & Conditions page to view our In-Store Coupon Acceptance Policy. At this time, we cannot accept coupons online.

Please fill out a customer help form, providing the store’s address/location, so that we may address your issue.

At Dollar Tree, we want our customers to enjoy their shopping experience and be completely satisfied with their purchase. - For in-store purchases: If you are not satisfied with merchandise purchased in one of our stores, please speak with a store associate. With the original receipt, items can be exchanged for another item, or a refund will be issued in the original form of payment. Without the original receipt, items can be exchanged at the current scanned price. Refunds and exchanges are not provided for gift cards or prepaid financial cards. - For online purchases: All sales are final for orders placed at DollarTree.com. However, if your order is incomplete or your items arrived damaged, call 1-877-530-TREE (8733) with your order information and our Customer Order Support Team will assist with a resolution.

Here at Dollar Tree, we know that our most loyal customers are not only looking for the best deals around, but they also are on a quest for clever new ideas, fresh inspiration, and ways to spend less and save more. So, we created the Value Seekers Blog™ as a way to interact with our customers and share fun and frugal ideas for crafts, recipes, and so much more! And the best part? Every idea you find in the Value Seekers Blog™ can be created from products you can find at Dollar Tree. Now that is frugal AND fun!

Easy, just go to DollarTree.com/Value-Seekers-Blog

We have combined all the fun, creative, and crafty ideas from our "Value Seekers Club®" and from our "Tips & Ideas Dollar Tree Blog" into one convenient place called the "Value Seekers Blog™." You can now access all the fun and frugal content you know and love — crafts, DIYs, recipes, gift ideas, and so much more — without the hassle of logging in!

A product review is you telling other customers what you think about a specific Dollar Tree product. It gives you the opportunity to provide feedback and share personal experiences with, and creative uses for, the product. When reviewing a product, you’ll give it an overall rating based on a 1 to 5 star rating system, with 5 being the most favorable, and can also rate it based on its price and value. Your product reviews are helpful for other customers trying to determine which products best suit their needs.

First, search DollarTree.com to find the product you wish to review. Once you find your product, simply click “Write a Review” in the shaded ratings box under the product name (if the product has not yet been reviewed, it will say “Be the first to Write a Review”) and you will be directed to the Sign-In page. If you have not previously registered on DollarTree.com, you will need to complete the “Create an Account“ section prior to writing the review. Once you are signed in, you will be directed to the “Write a Review” page to complete and submit your review.

Search DollarTree.com for a particular SKU number, name, or keyword to find the product that you wish to research. If the product has been reviewed by other customers, you will see the average number of stars assigned, followed by the number of reviews submitted. Click "Read All # Reviews" which will take you to that product´s customer reviews at the bottom of the product page. Here you will find a Ratings and Reviews Summary, followed by individual customer reviews for that product. For each posted review you will see the question "Was this review helpful to you?" DollarTree.com would appreciate you letting us know with a quick click on the thumbs up or down icon. At this point, you will also see a link to report any review content you feel may be inappropriate.

Product reviews submitted on DollarTree.com will be screened prior to posting to ensure they comply with our Terms and Conditions of Use. Approved ratings & reviews are posted to the site within 72 hours.

You can review products online that you have purchased in our stores. Simply search for the item at DollarTree.com, then click on “Write a Review” on the product detail page to get started. Please keep in mind, however, that not all products sold in our stores are also available online. You will only be able to rate and review products that are currently available on our website.