Family Animal Hospital

Reviews

• LL

  Lindseyann

  3 days ago
  1.0
  Worst experience I’ve had at a vet. My cat came in for an infected tumor on her stomach, they gave her a look over (10 minutes TOPS) and said she needed medication and surgery. Which we planned, the most available date was two-three weeks out, A week in we noticed she was getting sicker, they gave no advice, other than go to a anima ER, there was no opening in the surrounding area, over an hour in all directions! They refused to see her until the surgery day, in which she died two days before. They only prioritize patients that have been going there. They were kind people, sweet and good to her in the few minutes we were there. I would NEVER suggest them to anyone looking for pet care.
• CR

  Constance Rabe

  Aug 13, 2025
  5.0
  I don’t need vet care often but the few times I have used this vet they have always gone above and beyond! They bring things to my attention I would have otherwise overlooked and they handle my animals with tender care. Very faithful in making the follow calls to see how my animal is healing. I would highly recommend them to anyone!!
• JC

  Jacob Carson

  Jul 31, 2025
  5.0
  The veterinarians here will do everything they can to make sure your pet is healthy.
• MW

  Mary Wayt

  Jul 31, 2025
  1.0
  Second time my family has had issues with this vet office. Pricing changed at the last minute, confrontational staff & total lack of professionalism. As adults, people should take accountability for any errors or miscommunication. Blocking & deleting negative posts reflects badly on the overall integrity of your business. One day, every hang up call & foul attitude that you've deflected toward your customers will come to light. I hope your business goes to the toilet.
• TK

  Tara Kerrigan

  Jul 30, 2025
  1.0
  I brought my sweet girl, Elsa, in to see Dr. Bard a few weeks ago because she had developed a hematoma on her ear. During the consultation with Dr. Bard, she appeared nice and answered my questions and concerns about having Elsa put under general anesthetic to have a procedure to drain the hematoma. She’s an old girl and I was worried about it. Dr. Bard eased my fears and I felt it was Ok to go on with the procedure.I requested a prescription for Nexgard at the time. When I picked Elsa up later that day the secretary, Jeannette, explained the fees to me. $497 which included two follow up visits, additional ear swabs to ensure effective treatment of her ear infection, re-bandaging of the ear if necessary, pain medication, and suture removal. The first appointment was set for follow up (ear swabs and additional treatment, if necessary) for a time when I would be out of town and it was explained to the staff that any additional treatment, etc. would need to go through me as I am the dog’s owner but that my husband would be bringing her in. When my husband brought her in today she seemed skittish and untrusting of the technician. At the time we were told it would be an ADDITIONAL $112 for swabs and extra antibiotics (mind you the original line item charges for this same treatment was only $66). My husband was confused and called me, put me on speaker phone and asked for the technician, etc. to speak to me about what was going on with Elsa because as the dog’s owner I am the one who would be making any decisions. The technician and Jeaneatte got irritated with me trying to clarify the cost of the treatment as I was under the impression (and have a receipt for, that includes the swabs) the follow up care for Elsa. I had previously been assured that the follow up visit minus additional antibiotics were included in the cost of the hematoma package. This is noted on the receipt as “no charge.” My poor husband was trying to get the tech to listen and I guess was following her holding out the phone asking her to speak with me and I was asking for a written prescription for the medication, which she refused. Dr. Bard then came out (I am on the phone this entire interaction) and stated “You are harassing my staff, you need to leave.” No harassment was taking place. Poor customer service and an inability of multiple staff members to simply answer clarifying questions with a level of defensiveness that is mind blowing is what was taking place. I hung up the phone with my husband and called the main line to speak with someone, anyone, who could answer me what just took place because at this point it felt like they were holding my dog hostage for an additional $112 and that is not OK. After multiple calls, and being hung up on by Jeanette for simply asking to talk directly to the veterinarian that my dog was under the care of (I was told I would get a call back at 7pm, I did not receive a call back). It is apparent that no one here understands common decency or customer service and simply wants to milk patients for every cent without offering a modicum of respect or dignity to their paying clients. Response to the inaccurate "response": this is how you treat your clients, instead of taking accountability you shift blame for holding you accountable. No one was "yelling" (again, I was on the phone a part of this conversation). We were asking persistent questions that your tech could not answer. As stated previously to you, no refund has ever been issued on our account although it was promised. If you cannot explain charges and not overcharge clients for services not rendered, perhaps you should not be in the service industry. Further indicative of the level of professionalism of this practice is the choice to share instructions for care on a google review instead of returning a phone call or email to discuss the situation and reach an amicable solution. The amount of blame here and slander without any accountability is completely indicative of what we experienced and no one who cares for their pets should use your business.

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